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Help us make it rightApiscina Pools is a Swimming Pool Builder in Austin Texas that uses no cost-adding promotional gimmicks, hard sales tactics, or industry lingo you won’t understand. Apiscina use quality equipment & materials they have been familiar with for over 25 years...
Family-owned and operated business custom builds swimming pools, spas and and waterfalls; pools with vanishing edges available.
* Pool Services
* Pool Purchase
* Pool Financing
Discover the possibilities with Enoj Pools. With so many pool builders out there, we realize it's a difficult decision when choosing a pool builder to take on the task of turning your aquatic dreams into...
Beware of these guys!!!
Only sign up if you have a lot of patience, can put up with the worst customer service possible and
wait endlessly for ever till they decide to show up for work !
I had the misfortune of entering into a contract with these guys in the fall of 2007 to build my pool and deck. This company promised to deliver the pool by December 2007. They made great progress till the beginning of November till they poured the concrete for the pool. Since then it has been a nightmare for us with customer service from hell. There was 3 months of total inactivity till mid-February when I threatened to take legal action. After which the deck was poured and the rock work was done. Since then they have lapsed back into their inactivity and have stopped responding to our communication totally.
For a pool which was promised to be delivered in mid-December, here I am in mid-April with no end in sight. Going by their progress (of lack of it) so far since I have signed the contract, I am not sure whether my pool will be done even by the summer of 2009!!!
Before the contract was signed, they were excellent customer service personified, always being available for meetings and providing prompt responses with any questions or concerns we had. Since November, it is totally a different story. They do not provide any schedules and lie about dates on which work will be completed. They promise to get something done 'next week 'but nothing ever happens. These 'next week's come and go. They do not respond to our communication (email, voicemail, phone calls). If you call the owner, he never answers the phone and his voicemail is conveniently full all the time, so one can't even leave a message. You only receive voicemail at the office #. They don't show up for meetings and don't even bother to let us know that they can't make it. They don't respond to email mostly and are only prompt when they need to get payments from you!
Family-owned and operated business custom builds swimming pools, spas and and waterfalls; pools with vanishing edges available.
Enoj and Apiscina Pools- BEWARE!
Rupert Ortiz and his wife Jonie are people that will make every promise just to get your bussiness. They built my pool and I've had nothing but problems from day one.
Cheap materials used and cheap labor, therefore poor craftsmanship. feel free to contact me davidsmitt@ymail
If you are buying a pool from Rupert Ortiz, please beware. I did less than a year ago and everything has gone wrong. He also has a second company called Apiscina pools. Why does somebody need two different pool companies? Apiscina pools also has a picture of my pool on it's web page, they didn't build my pool. Makes you wonder.......? Feel free to contact me for further information, medicoloco93@hotmail
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I've had my pool for a year now and it's fine. The problem lies with the patio. The patio is connected to the pool and the patio has been raising up ever since. I told him immediately when this started and he sent his crew to shave it down. It began to raise again and now cracks are headed towards the pool. All I want him to do is remove the patio and refund the money for it. He said he'd be...
I was looking at all the other pool people city search reviews out there and people are such cry babies!! Face it, most people want to complain about something. Now I can't speak for the other companies, but Enoj Pools made my pool and did a dang good job doing it. Rupert was professional, answered all my questions and my family is completely happy with the pool in our backyard. They did have to reschedule the concrete for the next week than planned initially, but sometimes THINGS Happen. Rupert always kept me in the loop. I'm sure a company would not NOT just build your pool after you've...
Enoj Pools did a great job getting in and out and getting me and my family a pool for the summer. I'm not sure if the other reviewer and me are talking about the same person because Rupert Ortiz was the one who built my pool...and on time too I might add. Sometimes people need places to vent. Thanks guys. You did a great job and the first big pool party I have you're all invited!
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