Camelback Ford

Worst dealership ever

It all starts when I needed a pick up truck. I started my search at Camelback Ford. i found a truck that was OK and started negotiating. we got down to a fair price and agreed to a few repairs to the used truck plus a full tank of gas. I was told it would be ready the next day (Monday) and that they need a check to hold it. I stupidly wrote them a check for the full amount and left feeling good.

Monday around 1 pm I call my salesman Mark Davis on his cell. I get no answer. I figure he is busy with a customer. I try again 30 minutes latter no answer again. I decide almost anyone could tell me my truck was ready. I call the sales desk and ask if my truck is ready. They tell me i need to talk to Paul Hendrix. They transfer me and I am hang up on. So I try again and get the same person tell him what happened. He say he will put me on hold and get Paul on the line and transfer me then. He hung up on me then. I called again and got the same person asked for a manager. He gave the phone to Josh. I told josh what was going on and he told me he would call me when he had information. I waited about 2 hours and at 4 pm I call back and ask for Josh the manager. about 10 minutes on hold later he comes on the line. I ask him if my truck is ready. He tells me he never talked to me and has no idea who I am. I assure him that he is who I talk to before (I recognized his voice). He told me i was wrong and hung up. I called back and he answered. I was mad now and told him so. I told him what had happened so far and that I just wanted to know if the car I have payed for was ready. He told me it wasn't. I asked who I should talk to tomorrow when I ask the same question. He said to talk to him (Josh), my salesman (Mark Davis) or their service manager (Paul Hendrix).

Tuesday I try Marks cell at about 1 pm and he answers. I ask him if my truck is ready. He tells me he doesn't know but will find out and call me back. An hour later with no word and I call him back. NO answer. Three call to his cell later I call the sales desk (2:30 ish)and Mark answers. I ask if my truck is ready he says no it still needs to go though their 151 point safety inspection. I figure safety is good so i ask when it will be ready. He say they should finish it in the morning.

Wednesday I call Marks about 12 pm and no answer. I call the sales desk and someone picks up and hangs up immediately. I call back and get the same treatment. I take a few minutes to calm down and try their service department. I get an answer and ask to talk to Paul. He says he will transfer me. The line ring and goes to a voice mail I leave a message asking to be called back with information on my truck. after about a 20 minutes wait he call me back and tells me my car has not even started. He tells me it was a trade in and that the upfront deal isn't finalized yet. I ask him what happens from here he tells me he has no idea but he will find out for me. he calls me back an hour latter and tells me that the financing department should have the upfront deal done Thursday and if they do he should be able to have it done at latest Friday.

Friday about 2 pm I call Mark's cell he answers. I ask about my truck he tells me it is ready. I come down and examine the truck and find that only 1 of 3 things we agreed to have repaired where done. He gets flustered and starts apologizing. He says he will make sure that it gets done today and that I can pick it up Saturday. He then leads me into the office and asks if I will do the paperwork today to save time tomorrow. I agree and finish most of the paperwork and leave.

Saturday I come down at about 3 pm. I tracked down Mark and he tells me he checked it himself and everything is done. I check it over and the repairs where done. He ask me to park it in a spot and come in to finish everything up. Then I notice that the tank is on E. When I go inside i ask him about my tank of gas. He says if it's not in the truck now there is nothing he can do for me. I ask to talk to a Manager. He leads me to an office and I talk to Josh again. Josh tells me that there is no money in the deal for gas and that I am out of luck. I ask if he is willing to loss future business over $30 worth of gas. He says YES. So I leave the office and go to get my temp tags and leave. I am standing in the showroom looking angry and am asked by another costumer what is wrong. I start telling them the story from the beginning and about 3 minutes into it Josh comes out of his office and starts yelling at me. Telling me if I am going to talk to other costumers I need to leave. I tell him I want to leave but needed my temp tags first. He rudely shoos the other costumer away and runs to the financing office to try and hurry the process along. When he gets the tags he comes out with me puts them on and waits until I have turned out of the parking lot before he goes back in.

I have had a few bad experiences buying cars but never had one this bad before.