Status: Closed
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Help us make it rightMy neighbor had a sliding gate put in behind their garage by Chad and Ironwood. I was very interested in case we wanted one too. At first all seemed well and then it started breaking down. They have serviced it four times and it still only works "sometimes". Now my neighbors are being told that they will have to pay for any further visits to repair. Seems like the scam is to put in bad stuff and then eventually charge you to fix it. They are taking him to small claims court last I heard. Run from these folks. Everyone in our neighborhood knows about it now and they aren't welcomed here.
Can't ever reach anyone at the company except some girl that doesn't know what is going on. Don't show up when they say and don't let you know it so don't miss work just to wait for them. Gate does not work and he won't call back to fix it. Fence is falling down. Calling the BBB on this one.
They have no intentions of standing behind their products, especially if they are still under warranty. Chad from IronWood installed an automatic gate for me that is still under the 1-year warranty, but has already broken down. I have been calling them daily for 2 weeks to try to have someone repair the gate, but no one ever bothers to return my call. I have had other fencing companies come and look at the gate at this point, and they have all agreed that it was installed incorrectly and must be COMPLETELY reinstalled in order to fix the problem. I guess now we know why they will not return my calls.
I used this company to install a automatic gate over my driveway around a year ago. It is now in need of repair, and is still covered by the 1 year warranty, so I have tried to contact them daily for 2 weeks. They have yet to return a single phone call. I have spoken with other fencing companies who have all agreed that IronWood installed it incorrectly and it must be completely reinstalled...
Ironwood Fencing Co is located at 501 S Pearl Expy, Dallas, TX. This location is in the Downtown Dallas neighborhood. This business specializes in Fences & Gates.
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