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Wheel Works Complete Auto Care

3560 Sonoma Blvd Vallejo CA 94590
(707) 653-7714
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Toll Free
(877) 537-0632
(707) 552-5327

Business Hours

Status: Open


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Information about this business (7)

Car care that works with you from the tires up! Wheel Works is the Bay Area's number one choice for the best prices on auto services and tires. We guarantee the best price on tires and offer free services like tire rotations and flat repairs, not to mention some of the fastest quality maintenance and repair work you'll find. Services/products:Tires, batteries, brakes, oil change, alignment, and...

Wheel Works is the Bay Area's number one choice for the best prices on auto services and tires. We guarantee the best price on tires and offer free services like tire rotations and flat repairs, not to mention some of the fastest quality maintenance and repair work you'll find. Services/products: Tires, batteries, brakes, oil change, alignment, and all auto services. A/C service Air filters...

Find & Price New Tires at Tires Plus Total Car Care, featuring a Large Selection of Tires & Full-Service Auto Repair & Maintenance Including Car Batteries, Brake Service, Alignments & More.

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YellowBot member reviews (1) view all

Reviewed Business
Wheel Works Complete Auto Care
Reviewer Name
Review Date
October 28, 2010
Average Rating

SO THE PUBLIC WILL KNOW! Beware! You might be the next VICTIM!

I am writing this review regarding my experience with one of the Caucasian clerk, Dave. It happened in the morning (8:25) of October 28, 2010. Dave told me that I have to wait until 11:30 for them to have my car service for oil change.

I diligently waited for my service to be done. Around 11: 10, I noticed that my car has not been serviced. I asked Dave what happened to the promised he told me that he will have my car fixed before 11:30. He unprofessionally responded that he is waiting for another appointment before they could service my car. When he gave me an arrogant and unprofessional answer, I just walked away and told him that their service sucks!

During my stay there, I noticed that Dave turned away 3 customers. An African American couple was asking Dave about new tires but Dave answered them unprofessionally thus the African American couple walked away. After that incident, a male customer, African American walked in in the premise and asked Dave several questions such as break and tune up repairs, Dave was unprofessional to accomodate the customer's questions thus the second customer walked away too. A latino male walked in again and ask Dave the price for a new tires, Dave responded arrogantly and the customer walked away again. I could imagine how much revenue for Wheel Works was missed for that span of time with an arrogant clerk named Dave.

I have been a customer for this establishment for 8 years, I never saw and experience this kind of customer relationship. I do not know if the previous customers I mentioned were DISCRIMINATED. I for sure will not have my 4 cars service in that place again.

To make the matter worst, I called wheel works customer realtions and HR telephone number (1-800-969-9966 #2) and relayed my diisgusting experience with the service at Wheel works Vallejo. The day was over and none from the corporate office called me. I told myself that never I will go and have my 4 vehicles service in that location.

I will tell my friends and relatives my unexpected customer experience with DAVE.

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Other reviews from the web (14) view all

Average Rating

I have been to this location a good handful of times for my car needs. In the past I did not experience outstanding customer service like I did this past visit. The new store manager was...

Average Rating

Came in at 230pm , man at register stated to come back 2-3 hours for a tire patch due to nail on the tire. They had 2/3 cars ahead of me. I said ok ! Called at 515pm when I got off work at Kaiser...

Average Rating

Bought tires from here hoping to have them mounted, balance, and aligned. They told me it would take an hour and a half for the job and they would call me when the job is finished. 3 hours past...

Average Rating

I ran into an issue with my tire coming from Napa. My air pressure was off . I stopped in prior to searching through yelp for the best shops in vallejo. As I walk in some one was dealing with a...

Average Rating

If this was my only interaction with Wheel Works I would never go back again. I will definitely never go back to this location. Today's visit was strike 3. They do not listen to their...

Business description (5)

Wheel Works is your neighborhood around-the-wheel tire, maintenance and repair shop. Offering the best selection of premium name-brand tires, lifetime alignments, brakes, and more, we take care of you and your car.

Find a better deal on tires? Wheel Works will match any locally advertised price.* And, if you find a better price within 30 days of service, we will give you twice the amount of...

Wheel Works can be found at Sonoma Blvd 3560. The following is offered: Tires. The entry is present with us since Sep 8, 2010 and was last updated on Nov 14, 2013. In Vallejo there are 10 other Tires. An overview can be found here.

What Makes Wheel Works Work:

At Wheel Works, we're a little different. We handle every service—maintenance, tires and repairs—with the best parts, prices and people around. And we believe our customers notice.

Take our ASE certified technicians for example. Sure, their work is top notch. But they also happen to be some of the friendliest people around. People that cover your steering...

Tire Dealers
Brake Service & Repair

Wheel Works is your source for tires & vehicle maintenance, including brakes, oil changes, batteries, tire alignment & more. We value your time, that's why we have an on-time guarantee.

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