Status: Open
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Consumers want to see how a business takes care of business. All businesses will receive complaints. How those businesses respond to those complaints is what separates good businesses from bad businesses.
At issue is a deposit which the weld house promised but failed to return. I contacted the Better Business Bureau (BBB) on August 24, 2011. They communicated my dispute to the weld house. The BBB received a reply from the weld house and requested my response within seven days. I was asked by the BBB to either accept or reject the reply. The reply was void of any action that would resolve the complaint. I rejected it and prepared a rebuttal which offered a settlement. I asked that the weld house consider refunding only two thirds of the deposit of which 100% would be donated to charity. Below is an excerpt of the letter I received from the BBB on October 12, 2011.
"The follow-up comments you submitted to BBB were sent to The Weld House for a reply; BBB has not received further communication from the company.
Having reviewed this matter carefully, BBB has determined that the company has not adequately addressed the issues you presented or made a reasonable effort to resolve the dispute."
The weld house received a D+ rating.
(Edited April 03, 2012)
Project Date: October 2012Project Price: $1,000-$9,999I placed a deposit for a custom desk and coffee table in July, 2012. I based my October delivery date on his lead time so I would have this furniture available for move in at a new house I was building. October passed and my the majority of my voice mails …
Consumers want to see how a business takes care of business. All businesses will receive complaints. How those businesses respond to those complaints is what separates good businesses from bad businesses.
At issue is a deposit which the weld house promised but failed to return. I contacted the Better Business Bureau (BBB) on August 24, 2011. They communicated my dispute to the weld house. The BBB received a reply from the weld house and requested my response within seven days. I was asked by the BBB to either accept or reject the reply. The reply was void of any action that would resolve...
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