Status: Closed
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Help us make it rightIt seems you have to be a white blond to get service or even a "sorry for the delay". I had an appointment, and arrived a few minutes early. When my appointment time came and went I talked to the girl at the front and informed her of my appointment and asked about when I can expect to get some service - explaining that I couldn't be too late as I had to pick my son up from school after the appointment. All I got were nasty looks and that was it. I waited another 15 minutes with not even a "We're sorry for the delay" - not a single word from anyone. I have never seen such discrimination ever!
What a joke. I made an appointment online to get my makeup done for New Year's eve and I had to wait 45 minutes past my appointment time. The staff is totally incompetent all the customer seemed upset because their needs were not being met. I finally got to the woman who was supposed to do my …
Customer service here is definitely lacking in numerous aspects. Won't be back
I just moved from San Antonio and I was holding for a long time to have a haircut... Finally I decided to give a shot and try this salon, I got the "master designer " Monica, I told her that I wanted to remove the damaged tips and to give some shape to my 8-months-without-service hair.. She never talked...
I've used their salon service ... only problem I have with the salon, although it's in the back of the store it's open to anyone who walks by. The relationship between the client and the stylist is a personal relationship not to be shared with customers walking by. Other than that, I'm a fan of Ulta. I'm like to …
Crissy makes hair styling a work of art! A stylist dyed my hair so bad I looked like a cheetah and Crissy was able to take a disaster and make it look like a masterpiece (thankfully I no longer have the embarrassing pictures). I just went back in for a 2nd appointment and once again Crissy transformed …
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