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Tune Up Plus

818 E Little Creek Rd Norfolk VA 23518
(757) 588-6033
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Status: Open


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Information about this business (2)

Automotive Repair

Tune Up Plus are auto repair shops with locations in Chesapeake, VA Hampton, VA and Norfolk, VA. Tune Up Plus has deals on tires and auto repairs.

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Reviewed Business
Tune Up Plus
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Review Date
November 23, 2013
Average Rating

Unbelieveable...don't be mistreated!!

The current manager Eric has given me the worst customer experience ever. He is rude, unprofessional, and very disrespectful. After seeking someone higher than him to form a complaint on, not only the customer experience given, but also the horrible job done on my BMW, I was able to see exactly how he was able to get away with this type of behavior. I unfortunately had an encounter with four different mechanics/managers and ALL of them treated me the same way Eric did. No one cared that I had paid $212 for an unnessary coolant flush. No one cared that the coolant flush was done incorrectly, and had now damaged my expansion tank (that I had to replace). The fact of the matter is I was told I needed something done, that didn't really need to be done and now I'm forced to pay more $$ to correct the horrible mess they created. UNBELIEVEABLE!! I feel like I was taken full advantage of and overcharged because I am a female. IF YOU VALUE YOUR CAR AND MONEY DO NOT AND I MEAN DO NOT BE ONE OF THOSE PEOPLE WHO HAVE TO SEE FOR THEMSELVES. The mechanics are not only disrespectful, but they must be inexperienced so like me you will end up spending more $$ fixing their mistake and regreting ever doing business with them. STAY AWAY!!!!!!!!

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Other reviews from the web (7) view all

On Feb.21 approximately 10:30am,I took my vehicle to the Tune Up Plus at 818 E. Little Creek Rd.,Norfolk,Va. 23518 to get a simple oil change.I was told I could pick my vehicle up in an hr.When I came back to pick it up(and after paying the $44.14)I noticed after getting into my vehicle that the speedometer hand was broken and laying in the dial.I mentioned this to Eric Toxey(manager) who told...

$40 for a "Full Service" oil change, you don't check all my fluids, and don't vacuum my car? Thanks, I guess./s

Business description (2)

Tune Up Plus can be found at E Little Creek Rd 818. The following is offered: Car Parts. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Norfolk there are 27 other Car Parts. An overview can be found here.

Small family owned business

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