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Tracy Boat Sales

Address
2341 Toste Rd Tracy CA 95377
Phone
(209) 835-6565
tracyboatsales.com
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Toll Free
(800) 999-1760
Fax
(209) 835-9526

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YellowBot member reviews (1)

YellowBot User
Reviewed Business
Tracy Boat Sales
Reviewer Name
candygirl
Review Date
July 30, 2014
Average Rating
1

Same business address as Mineko Marine

We bought a used boat from them and had them do what was needed to make it seaworthy, went to pick it up 3 days later, but didn't get everything that was supposed to be with it, like the cover for the boat, fire extinguisher. The guy who was supposed to be there.... wasn't.

We quickly discovered that the wiring harness on the trailer was damaged (and maybe dangerous); the right brake lights and turn signals on the trailer worked, but not the left. Eric tried to convince us that was because there's something wrong with our tow package on our truck. I'd believe it if it wasn't for the fact that the wiring harness on that trailer is obviously shredded... and anything else we'd ever towed had no issues with one side's lights not working. So, legally, we can't use the trailer until we spend more money for a new wiring harness... which we will most definitely NOT buy from Mineko Marine / Tracy Boat Sales.

We figured with 3 days to get the gear that belonged with the boat back with the boat, they'd, well, get the gear. Obviously, believing what they told us was a mistake. Oops.

So, having to drive over an hour to go back and pick up the rest of the gear, we called.... and were told they are too busy for us to go get the gear. As in, maybe come tomorrow. Really? Too busy to serve your customer, but not too busy to take their money?

So, we went back the next day, and they threw a bunch of old beat up gear (rusted anchor, filthy life vests, grungy oar, damaged flotation device that really belong in the garbage.... yep, that bad). They never did come up with the faceplate for the radio, though Eric, the store owner said "of course that should be with the boat". Nor did they come up with the fire extinguisher or the tarp that belonged with the boat that were promised. "They're at another location", we were told. Huh? After having all this time to get the stuff together? We decided to leave all the trashed junk on their 'showroom' floor. We're going to have to buy new gear..... and we're going to buy it from somebody else.

And the stuff they failed to deliver is stuff you can't be without if you want to put that boat in the water.

They did "loan" us a tarp for the boat, which we borrowed expecting the one that actually DID go with the boat. We're assuming that since they didn't come up with the one that belonged, that 'loaned' tarp is now a gift to us. It needs to be replaced, anyway; it's filthy and damaged.

These people's attitude? They SO don't care. Ask a question, get a shrug from Eric the owner, as if he's not responsible for anything, and he'll blame John the salesman who blames Eric the owner... Seriously.? I hope they realize that poor customer service won't bring them lots of new business.

If you want to buy a boat, I'd suggest finding another dealer. These guys give you a runaround when they're not telling you outright lies. Not good people to do business with. They are clearly slovenly in their habits and not interested once they've got your buck in their pocket. And if you read Eric's statement, he claims to be proud of his exceptional customer service.

It's exceptional, all right. As in, exceptionally bad. Shame on them.

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Business description (2)

Supreme, Sanger, Reinell, Sales & Service, Boat Dealer, Bass Cat, Centurion, Basscat

Tracy Boat Sales is located at 2341 Toste Rd, Tracy, CA. This business specializes in Autos.

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