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Toyota of Bedford

Address
18151 Rockside Road Bedford OH 44146
Phone
(440) 439-8600
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Average Rating
4.5
Total Reviews
(92)
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Business Hours

Status: Open

Sunday
12:00pm-4:00pm
Monday
9:00am-8:00pm
Tuesday
9:00am-8:00pm
Wednesday
9:00am-8:00pm
Thursday
9:00am-8:00pm
Friday
9:00am-6:00pm
Saturday
9:00am-6:00pm

Payment Methods

  • Visa
  • MasterCard
  • Discover

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What the community has to say about Toyota of Bedford

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Toyota of Bedford, Bedford, OH. 1,564 likes · 9 talking about this · 2,115 were here. Toyota of Bedford is the leading Toyota dealer in Bedford, OH. Your satisfaction is our goal! Learn more at...

Scion Toyota of Bedford located at 18151 Rockside Rd in Bedford, OH services vehicles for Auto Repair. Call (440) 439-8600 to book an appointment or to hear more about the services of Scion Toyota of Bedford.

Reviews of this business (123) view all

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YellowBot member reviews (1)

Reviewed Business
Toyota of Bedford
Reviewer Name
ASHLEY TAYLOR
Review Date
March 26, 2024
Average Rating
1

Toyota

I have bought three new cars and two used in my 40 years and this dealership, Sales Rep, Kyle (Salesman) and General Manager (Michael Press) was by far my worst experience. This started with a test drive, where I requested two issues be fixed: 1. Shaking at highway speeds and 2. Brakes burning smell from rear being adjusted too tightly. I was informed the repairs were done so i signed paperwork with my financial institution and returned to sign for car. When I arrived, the shaking was still there and salesman did not want to address this and General Manager told me there wasnt a problem and shouldn't be driving 70/mph on Ohio highways. What a unique demonstration to deflect accountability and deliver poor standard and customer satisfaction!
These are the same two employees that attempted to raise the sticker price on the vehicle during our negotiation process on top of resisting fixing the issues. Neither one had regard for building a future business rapport or my safety and satisfaction as a customer and human being driving off the lot. I felt sick to my stomach giving this company my business after their behavior, let alone make commission off me. I knew morally what they did was wrong but I also knew I never have to be treated that way again after I completed the sale. I did seek help to get the repairs done myself, by reaching out to Service Manager, Michah, who was probably the only reason, the sale went through. He fixed the issue and even went on test drive with me to ensure I was safe and happy with it. Thank you Michah for remembering the value of treating people with respect, integrity and doing your job. I learned a very valuable lesson about Toyota Brand that day.

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Other reviews from the web (122) view all

Sales and service are great. Efficiency and timely.

Great Service! Treatment with Respect as always! ??

Great staff. Excellent workmanship.

CHRISTINE SPENCER!!!!! Phenomenal salesrep - No pressure, super sweet, contacted me throughout the process!!!! I highly recommend Christine if u r looking 4 a used (new 2 me) !!!! I picked up my "Helena" the 2016 Highland Limited in dark blue yesterday!!!!

Tried to tell me I needed to pay $100 to take the bumper off a Prius to change the lightbulb because “the technician’s hands are too big.”
Yea-huh. No. I’ll stick to Motorcars, thank you very much.

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