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thermo options

Address
5029 North 7th Avenue Phoenix AZ 85013
Phone
(602) 277-4181
windowanddooralternatives.com
Average Rating
4
Total Reviews
(11)
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Toll Free
(866) 647-2897

Business Hours

Status: Closed

Sunday
Closed
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Closed

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Information about this business (2)

Professional Phoenix Arizona Windows & Doors; Replacement, Installation & Sales. Same day service available.

About Thermo-Expert We're looking forward to improving the look and efficiency of your Arizona home or business with our knowledge, expertise and quality of service. We specialize in window replacement, door sales and custom creations. We are your source for efficient Phoenix Windows & Phoenix Doors alike. We offer exclusive wood styles, wood-clad units, vinyl and aluminum.

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Reviews of this business (12) view all

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YellowBot member reviews (5)

YellowBot User
Reviewed Business
thermo options
Reviewer Name
pdwallace
Review Date
August 09, 2011
Average Rating
1

unfinished

Got a reasonable bid from a friendly voice and requested the work to be done. Since I'm out of town, had to send a check in advance - sent full amount - my trusting mistake.
The work was soon done, but not finished. 3 times I called and each time a promise that the work was to be completed the next day. After one month of waiting I'm getting someone else to finish it. They said they'd pay the bill... we'll see.

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YellowBot User
Reviewed Business
thermo options
Reviewer Name
Eugene Volpe
Review Date
December 06, 2010
Average Rating
1

Don't waste your time

I foolishly went with this company to have the windows in my house replaced. As soon as they got the money I never heard from them again. Luckily for me I paid with a credit card and got my money back. They asked for cash. I can't believe they are still in business I can only hope that it won't be for much longer.

Billy7seven sent me an email calling me a liar. I am pretty sure he works for this phony company. Nice review you left yourself. Hundreds! Wow! Congratulations are in order. Maybe now you could stop ripping people off for a living. (Edited June 27, 2011)

Business Response

We have no record of Mr. Volpe in our files, nor is he on record in Maricopa county as a homeowner. Unfortunately, the rules for such postings don't allow for defamatory statements to be taken down. We have hundreds of satisfied customers. Complaint is much louder than praise.

Owner replied on May 02, 2011

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YellowBot User
Reviewed Business
thermo options
Reviewer Name
BillySeven7
Review Date
June 27, 2011
Average Rating
5

A most Trustworthy & Professional Company

Thermo Experts aka Thermo options were recommended to me by a builder friend of mine who is in the business of flipping houses. He’s used them many times and has been extremely satisfied by Thermo Expert’s professionalism, competency, and reliability. Brian Relyea, their sales person, was knowledgeable and informed when called to make an estimate. After measuring the windows and giving me a great price, the windows were promptly ordered. However, there was problem with the glass on the entire order through no fault of Thermo Options. So, they ordered them again and this time the company they ordered from went bankrupt, keeping Thermo Options deposit for my job. They could have walked from my job then, but they didn’t. They ordered the windows a third time form Atrium windows and doors, and as soon as they came in they were at my house ready to install them. But yet one more little problem: one of the windows came in broken. Jeff Mininger, the owner of the company, went out that morning and replaced the glass so my job would be complete without further delay. Their installer, Brad and his crew were top notch, from start to finish—very professional and very competent—AND they were extremely careful not to dirty the house, walls, or yard. Even with all the problems, Jeff Mininger, Brian Relyea and their installer Brad finished the job to my complete satisfaction. Remember, it’s easy to be satisfied if everything goes right. But as can happen any time, when things go wrong, it’s nice to know that a company can take care of them. And Thermo Options did. I can’t for the life of me understand the two negative reviews on this site. I am sure they are from a competitor in order to take business away from a very trustworthy and competent company. You may write me anytime and even ask for my phone number and I will verify by voice all that I have said here.

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YellowBot User
Reviewed Business
thermo options
Reviewer Name
dshay
Review Date
May 23, 2011
Average Rating
4

recommended

This company did a great job on our windows! We chose Thermo Options cause they care about there customers and have great customer service.Great all the way around.Thank You guys for everything you did!

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Other reviews from the web (7) view all

Stay away! YP.com

We ordered windows and doors from the very nice and knowledgable sales person. He told us it would be about three weeks to get the doors and windows and a two day install with there own personnel. They called at three weeks just like they said but we had to delay a couple of weeks to have someone at the house for the install. They never showed up on the scheduled day. Finally showed up 4 days...

Average Rating
80

Thermo-Expert knows what they're doing when it comes to doors and windows. We've used them a couple of times for our personal home as well ...

Business description (3) view all

Thermo-expert was founded in 1987, and is located at 6620 N 13th St in Phoenix. Additional information is available at or by contacting David Kammer at (602) 287-9433.

Thermo-Expert maintains the highest standards of project management and workmanship. We staff our projects with a supervisor & a team of the most experienced tradesmen. 25 years of experience in all.

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