Technical Services

Average Rating

100

5 star

Posted by Micki Suzanne on December 20, 2013. Brought to you by facebook.

Average Rating

100

5 star

Posted by Chris Goodwin on December 09, 2013. Brought to you by facebook.

TECHNICAL SERVICES RESPONDS - 1

Average Rating

100

Bruce Marlin:
Except for general maintenance, when customers bring their equipment into our shop it’s because there’s a problem. They’re understandably unhappy, but usually reasonable to deal with. Others, we just have to let vent and we understand this about our business and take it in stride. I’ve reviewed this job and where we may have let this young man down was not taking enough time to explain what it takes to keep a tape machine of this vintage going. His Tascam MSR-16 has been out of production for many years and in fact Tascam doesn’t have all the parts it would take to...

Posted by by JohnnyPhillips at Citysearch on February 09, 2010. Brought to you by Citysearch.

TECHNICAL SERVICES RESPONDS PART - 2

Average Rating

100

Customer:

“I went up there to pick it up, and I realize that a tech in training named Johnny is the one that worked on it the entire time. From the few minutes I talked to him, I could tell he wasn't very knowledgeable, and wasn't really sure what he was doing.”

Johnny Phillips T.S. Service Technician:

The customer did not specify that he wanted a specific tech to work on the unit. Although I did not have specific experience on this model, Technical Services has schematics and manuals to service this machine. I have 20 + years experience working as a bench repair tech in the electronics...

Posted by by TechnicalServices JE at Citysearch on February 08, 2010. Brought to you by Citysearch.

TECHNICAL SERVICES RESPONDS - PART 3

Average Rating

100

Customer:
After a 45 minute conference, I take the machine home to find out that the problem isn't only not fixed, its MUCH WORSE.

Johnny Phillips T.S. Service Technician:
I actually spent more than a week on this customer’s machine, and we were only asking for one day’s labor. The customer approved parts and received progress reports from me as he continued to push for the unit to be completed. When the unit came back with even more problems, it was only then that we realized the root problems were on the motherboard. Access is also labor intensive, and it would have required rehabbing...

Posted by by TechnicalServices at Citysearch on February 08, 2010. Brought to you by Citysearch.

Technical Services can be found at Southwell Rd 2480. The following is offered: Office Machinery. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Dallas there are 34 other Office Machinery. An overview can be found here.

Posted on September 12, 2015. Brought to you by opendius.

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Posted on May 14, 2015. Brought to you by facebook.