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Sterling Collision Center

Address
1111 Bell Ave Tustin CA 92780
Phone
(714) 259-1111
sterlingcollisioncenter.com
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Average Rating
3.5
Total Reviews
(44)
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Fax
(714) 259-0574

Business Hours

Status: Closed

Sunday
Closed
Monday
8:00am-6:00pm
Tuesday
8:00am-6:00pm
Wednesday
8:00am-6:00pm
Thursday
8:00am-6:00pm
Friday
8:00am-6:00pm
Saturday
9:00am-12:00pm

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What the community has to say about Sterling Collision Center

Information about this business (1)

Sterling Collision Center is the only Audi, Bentley, BMW, Lamborghini & Porsche Factory Certified Collision Repair Center in Orange County.
Our goal is to provide the highest quality of collision repairs & customer service possible. We would like to please 100% of our clients 100% of the time. We provide a life time warranty on our services and will gladly address any concerns according to our...

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Reviews of this business (59) view all

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Overall review sentiment

Score
50%

Top 3 sentiment words

service
Count
1
Score
100%
job
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1
Score
100%
review
Count
1
Score
0%

Overall review sentiment

Score
50%

Rating distribution

5 stars
29
4 stars
0
3 stars
0
2 stars
0
1 star
15
No rating
16
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YellowBot member reviews (3)

YellowBot User
Reviewed Business
Sterling Collision Center
Reviewer Name
Nicolaides
Review Date
February 08, 2011
Average Rating
5

World-Class Facility and Service

I used to be a consulting partner with Price Waterhouse. I backed our new car into the garage door. We live in the Palm Springs area and got two estimates out here and then visited Sterling Collision in Tustin. We had Sterling do the repair.

Our overall experience - they have a world-class facility, service that every organization should aspire to, and a General Manager with integrity and a great sense of fairness.

With the myriad of on-line reviews and the uncertainty of who is doing the rating and their motivation, I would simply suggest visiting their Tustin facility and talking with either Bobby Kripps, client advisor, or Ray Shahi, the General Manager.

Here was our experience. First, Bobby Kripps asked for the keys and drove it into their facility. He tried to have the scratches buffed out so he could simply hand us the keys and say goodbye. He noticed a very small dent that neither of the other two companies saw. He showed us the facility including the area where they basically detail every car they work on and explained the steps in the repair process. Four days later we drove into Orange County and picked up the car. It was immaculate.

Don’t take our word for it – simply visit them.

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YellowBot User
Reviewed Business
Sterling Collision Center
Reviewer Name
Chris Fisher
Review Date
October 14, 2009
Average Rating
1

Worst Service Ever! Do Not go there!!

I got in a small accident at 5 MPH and had minor damage to the front end. Sterling took 2.5 months to repair a simple accident and lied to me and even hung up on my insurance agent when he inquired why it was taking so long. They cashed my 11K check the same day but made me wait over 2 months. I talked with the owner who told me he couldn't afford to lose any money on the deal and gave me a $700 discount even though I was out 5K for a rental car and had a 2K deductible. My insurance was billed over $16,000 and that was maxed out and they probably made 8k on that.

Very poor service and when I finally got my car, none of the interior lights worked. So, I had to take to the dealership and pay them to fix. Joe the owner really needed my $1,300 more than I do so I hope he's happy for treating me like that and although I've never given anyone a bad review, consumers must know about their bait and switch tactics and this guy telling me he "couldn't afford" to credit me my deductible for keeping my car while the Bentleys, Lambos and Ferraris are in and out in a week or less.

I will never go there again and recommend that nobody else does either. Because the rating here has one as the lowest rating, disregard that and for the record Sterling Collision Center gets a negative five rating.

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YellowBot User
Reviewed Business
Sterling Collision Center
Reviewer Name
Michael W.
Review Date
June 12, 2009
Average Rating
5

Quality repairs, great service

I strongly believe in giving credit to those who have earned it. I must admit I was impressed with the quality of the repairs and customer service that my wife and I received at Sterling BMW body shop. This was the second time that we have used their body shop and they have done a great job on both times.

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Editorial reviews from the web (1)

Editorial Review

Premier OC auto shop repairs only high-end, luxury vehicles like BMW's, Porsche's, Audi's, Bently's and Lamborghini's.

Other reviews from the web (56) view all

Average Rating
100

I'm very happy that I went with Sterling Collision for my repair. Fernando was my service advisor and he couldn't have done a better job. He took his time explaining the process to me, he answered...

Worst possible customer service it has ever been my displeasure to do business with. \r
Stay away from this repair shop!!!

Business description (5) view all

The Sterling Collision Center is one of the BMW-certified collision and repair centers in central Orange County in California. It specializes in accident damage repair services for various BMW, Audi, Bentley and Porsche automobiles. The center provides paint protection, dent removal, and leather and interior maintenance services. It offers repair and replacement services for glass, tires and...

Sterling Collision Center, Llc was founded in 1999. Sterling Collision Center, Llc specializes in Body Shop, Automotive.

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