Spring Carpets

Bad Customer Service

Average Rating

20

We had new hardwood flooring installed last May. One of the boxes was the wrong color of flooring, so we had to agree to use pieces that were rejected from other boxes to finish the job. I have been trying since then to get either a refund for the box that we couldn't use or at least a box of the right color. I returned the unusable box months ago. After many phone calls and messages on my part, I finally had someone agree to look into it but of course I never heard back. Any suggestions on where to take this next? Better Business Bureau? Small claims court?

Posted by by Theresadeb at Citysearch on January 19, 2012. Brought to you by Citysearch.

I beg to differ!

Average Rating

80

Contrary to the previous reviewer, I can't tell you how much I appreciate the manner and timing of Spring Carpet's response to my request. The team did what they said they would do and the floor looks great once again. My list of ""pluses"" regarding Spring Carpet
continues to grow, and I am confident in my recommendation of your store to the people I advise in home remodel.

They have a great GM, the best hardwood floor installer in the business, broad product selection at competitive prices, and now I can confidently say that their customer service ROCKS.

Posted by by STrayan at Citysearch on November 20, 2010. Brought to you by Citysearch.

Customer Service:Not Here!!!

Average Rating

20

If you are looking for quality and satisfaction, look elsewhere. You will not find that at Spring Carpets. I expected it to be a great flooring experience with such a large dealer, but was sadly disappointed. We had hardwood put into our home and it started to snag and rip. The installation manager determined that it could be ""touched up"". The guy they sent out said that there was no way that it was a spot job and, that they would have to take the floor completely out. An independent came out and determined that it was an installation and manufacturing issue and that the floor would need...

Posted by by jojo67 at Citysearch on December 30, 2008. Brought to you by Citysearch.

Average Rating

20

We bought laminate flooring from Spring Carpet for our living room and hallway. While our experience with the installer of the floor was aw...

Posted by CitysearchUser 18659b on May 01, 2008. Brought to you by rateitall.

Spring Carpets, Inc. has been family owned and operated for 30 years. The founder of this company has 37 years of flooring experience, actually beginning his career as a carpet installer back in 1976 (after a short career in installation and floor sales for one of the first retail floor dealers in Houston, TX). He built Spring Carpets today with a heavy emphasis on providing flooring with professional installation and competitive pricing. Our goal is to provide the largest in-stock and on-hand products for immediate delivery; the most desirable flooring products available in today’s market.

Posted on June 15, 2019.

Have We Measured You Yet

Posted on March 04, 2016. Brought to you by merchantcircle.

This company specializes in sales and service of carpets, rugs and flooring services.

Posted on January 21, 2015. Brought to you by bbb.