Status: Open
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Help us make it rightI have never encountered such poor customer service in my life! Mike sent me the wrong jersey twice, after which I became frustrated and decided to purchase from another site. Before I did so, I secured a promise from Mike that he would issue a full refund for the double wrong order. I shipped them back to him, and now six months later still have not seen a penny of the promised refund. I sent several polite emails, texts, phone messages, most of which he blatantly ignored. I filed a complaint with the Better Business Bureau, which then sent him a letter, which he also ignored. What kind of business guy just drops off the face of the earth and never completes the transaction? One that will never get my business again. I have wasted valuable time, energy, and money in a process that should have been quite simple (it took 2 days total with the other site). Don't waste your time and money with Mike. I don't know what kind of operation he is running over there, but it is anything but professional and is, in my case, criminal.
Good selection, HORRIBLE customer service... My order never left the "New Order" phase. I never got a tracking number. I was told several times by "Mike" that my order was 'ready to ship' and 'sorry for not getting back to you' and 'I'll send you an updated invoice tomorrow'. Needless to say, NONE of these things happened.
As of now my order is cancelled and I'm praying that my credit card number wasn't compromised!
DO NOT SHOP HERE.
I took my business to WorldSoccerShop.com and was very satisfied.
Online shop sells soccer jerseys representing teams from every corner of the globe.
Stole my money. Ignored my calls. I have never encountered such poor customer service in my life! Mike sent me the wrong jersey twice, after which I became frustrated and decided to purchase from another site. Before I did so, I secured a promise from Mike that he would issue a full refund for the double wrong order. I shipped them back to him, and now six months later still have not seen a penny of the promised refund. I sent several polite emails, texts, phone messages, most of which he blatantly ignored. I filed a complaint with the Better Business Bureau, which then sent him a letter,...
I have never encountered such poor customer service in my life! Mike sent me the wrong jersey twice, after which I became frustrated and decided to purchase from another site. Before I did so, I secured a promise from Mike that he would iss...
Mike is a genuine guy, but genuinely in over his head. I had two experiences with Soccer Nucleus. The first was fine, no issues, got the jersey I ordered without a problem. However, my folks were supposed to have ordered me the jersey for Christmas, but couldn't get through to Mike on the phone or via email, and were very skittish about ordering, so I did it myself. Although, as I said I received the jersey, perhaps I should have listened to them. My wife ordered a second jersey for me for Christmas and the wrong jersey was sent. I sent a couple emails to Mike trying to arrange for a...
After searching and searching online to find a Messi Jersey for each of my two sons (6 and 8) I thought I had finally found them. I was looking forward to seeing the look on their faces when they opened them up on Christmas morning. After several days had gone by and I did not receive shipment information I attempted to call the company as well as email. I got no answer or response to either attempt. I have now placed a call with the credit card company and reported this business. My credit card company told me soccer nucleus had cancelled my charge 2 days ago. One can assume they...
Shipped me the wrong jersey.
I contacted him and he said just send back the incorrect jersey, he'll pay reimburse me for shipping it back, and he'll send me a new one.
He did send a replacement out after he received the incorrect one back, but then did NOT reimburse me for return shipping! I emailed him at least 5 times on this manner. All of a sudden, no responses at all after he was fairly responsive before.
VERY UNPROFESSIONAL. Does NOT keep his promises. Poor customer service, so I advise you to shop elsewhere.
Soccernucleus.com is located at 333 E Ontario St in Chicago and has been in the business of Personal Shopping Service since 2007.
Most jerseys are availale in home and away colors.
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