Status: Closed
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Help us make it rightI would like to start by saying that the author of this article is not our customer and was in no way involved in this situation.In this particular case our customer had made their renewal payment 11 days in advance of the due date. This is not unusual as many customers try to pay in advance in anticipation of short paychecks, upcoming vacations or other events that might leave them short on...
My friends were renting a tv and couch from this company. They were making payments with no problem including paying in advance into an "suspense" account. They ran into a financial difficulty and wanted to return the merchandise and get the money back that was was in the suspense account. They were informed the money was already applied 8 days earlier to the bill. It seems the money that was...
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