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Salon One of Wellesley

277 Linden St Wellesley MA 02482
(781) 237-6300
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Reviewed Business
Salon One of Wellesley
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Review Date
July 21, 2021
Average Rating

Stay far away

I was traveling to Boston and needed to get my hair done for a friend's wedding. I found Salon One and had to call to book my appointment. I could not believe I was unable to do this online. This has to be the first Salon I have been to in years who you weren't able to book online. That should have been a red flag but it was a high end Salon. I landed and once I checked in I called to book an appointment. When I did, the young lady on the phone was pleasant and helped me out with my appointment, she told me she squeezed me in.

I arrived at my appointment and remembered I was told to call first so I did. I didn't reach anyone so after calling many times I decided to walk in. This older woman at the front desk counter started to speak loud and began to be reprimanded for not calling first. I politely explained I called many times but no one answered. She still had an attitude and began to slam things around and complain. I did tell her I can find another place to go if there was a problem, at that time her attitude changed. She called over the person who would be doing my hair and she then showed me to her area.

The place seems very tight and I am not sure how they even work in this place. She began to do my hair but she looked a bit confused. It's a simple keratin treatment that I have been doing for years. When I made my appointment I made sure I asked for someone with experience doing these services. Another person came over and they went off into another room without even telling me she would be back or explaining the situation.

She came back and proceeded to do my hair. She never apologized for leaving me there or even explained why. I was a bit nervous and concerned but I just let her do what she needed. While getting my treatment the woman who was very rude to me when I walked in came by many times to talk to her. It was simply gossip. I usually don't care but I was wondering if this woman even knew what she was doing and the gossip in front of a client is unnecessary. I started to chat with the woman doing my hair and she ended up being personal, talking about her family living in Florida and other topics. This did make me more comfortable with her.

After I was done it wasn't the best service I've received and I was going to say something but I just wanted to leave. She brought me up front to finalize payment and the woman at the front desk wasn't there. She left to go find her and didn't return for 10 minutes. When she did return she had an even worse attitude. I was completely embarrassed, she was complaining about the Salon. She was ranting about the management and how horrible they are. She even started to talk about a client who was still there. If you don't like your job please go find another one.

I have never seen a place so unprofessional. I would never go back to this Salon or would I recommend it. The woman at the front desk is rude and unprofessional. The woman who did my treatment was friendly, but I question her ability. I paid by credit card but was not able to tip via credit card. She had told me there was an ATM nearby or could use an app to tip her. This was very unprofessional. I did leave and came back with a tip. When I returned the woman at the front counter continued to have an attitude. She asked me what I wanted. I might be being petty but you never ask someone that. She knew exactly what I was doing and didn't offer to help. I walked in and dropped the money off.

I did ask to speak to a manager and the woman at the front desk mentioned she was the manager. Her attitude and lack of professionalism shocked me that she was a manager. I tried to express my issue and she wasn't interested in listening to what I had to say.

I just left and couldn't believe what I had just witnessed. I would strongly recommend NOT going to Salon One in Wellesley Massachusetts . There has to be a better choice in the area with friendlier staff. I would call it a step up from lord and ladies definitely not a high end salon.

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Other reviews from the web (22) view all

Average Rating

Joanne is the best! Does a great job cutting/ styling my hair which is shoulder length, very fine and starting to grey; does an equally good job with both daughters long hair, one blonde, thick...

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Having naturally curly hair (type 3B) , I had been debating for several years over whether to try a Ouidad cut. Posed with the need to find a new hair stylist after recently moving to the area, I...

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5 star

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I've been seeing Lili for facials and eyebrow waxing going on fifteen years now!! She does an amazing job and I'm always 100% happy with the outcome!! She is the only person I trust with my...

Average Rating

Nice people, nice salon, good parking, great stylist. Thank you Joanne for fixing the horrible cut done elsewhere.

Business description (4)

Salon One Wellesley is a full hair salon providing; cut and styling, color glazing, foil highlights or lowlights, semi-permanent and Keratin Complex Treatments. Five of the stylists are trained and certified in Ouidad and we carry a full line of Ouidad products. Wedding and special events can be arranged with Salon One Wellesley.

Salon One Of Wellesley was founded in 2009, and is located at 277 Linden St in Wellesley.

women's cuts, color, highlights, lowlights, Ouidad, Keratin straightening treatments, men's cuts, single process color, kids' cuts, waxing, etc.

Salon One Wellesley is a hair salon as well as a medical spa, offering hair cuts, colors and treatments in addition to cosmetic services such as Botox injections, laser hair removal and chemical peels. Its dark wood decor and bamboo curtains offer an intimate but upscale spa experience. Though Salon One is new to the area, its owners come from Color Studio with nearly 20 years of experience in...

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