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Help us make it rightWe are a family-owned and operated business specializing in class A, B and C motorhomes, travel trailers and tent trailer re...ntal. Since 1992, RVRent.Net, Inc. has completed over 10,000 RV rentals in San Diego, enabling thousands of campers to experience the freedom of the open road. See More
There is a reason they are the cheapest place to rent in San Diego. They are 100% untrustworthy and manipulative. Take a moment to look them up via Yelp or Better Business Bureau, they run a terrible business of lying to customers and ripping them off.
I suspect that Mike Cobb the owner probably paid for alot of these 5 star reviews below me, take a moment before you shell out thousands of dollars for an RV to look into this company they will Rip You OFF!!!
We rented a 31' Granite Ridge RV for Burning Man, the RV was used only in the desert and we spent 5 hours cleaning it and washing it prior to returning it to the Rental Facility. We were told by Roxanne the Service Manager that we could keep it till Tuesday since it was Labor Day weekend and they were closed on Monday. She mentioned nothing about extra fee's for doing this, she said that since they were closed it was no problem to return it on tuesday.
When we returned the RV they charged us a cleaning fee of $330 dollars (3 hours at $110 hr) to clean Grass from the carpets and bed (We were no-where near grass the entire week) they charged us for a broken generator knob (Our generator had no knob, it had a switch which worked just fine) we were charged additional days for returning it on Monday even though Roxanne had said it would not be a problem.
They provided us with an emergency contact number which took them 2 days to answer when we were stuck out in the desert. All said and done they tacked on an addional $800 in penalty's and fee's once we returned the RV. Sadly this is their standard operating procedure and not out of the ordinary. Mike and his staff have have terrible customer service and if they have been in business for 20 years like they claim then I am utterly shocked as to how that is possible.
I waited till last minute to Rent. You guys helped me decide on what I needed. The check-out process was smooth; the check-in process was seemless. You have a great staff working here. Great job!
Zero Stars from me.
We rented a motorhome from them
for Thanksgiving week. We went to
the desert dry camping. I told them
in advance of the dry camping, no
hookups.
When I arrived on time to pick up the
rental it wasn't ready. They were working
on the generator and the rental hadn't been washed
yet. Also the tailer hitch I had requested a
week in advance wasn't available. I had to
drive to Escondido and pick it up myself.
Upon receiving the rental the generator was
very hard to start. I called them and they said
keep trying..........................
After the first night the batteries were dead. The
generator was run all day, it would run intermittently,
and never could charge the batteries. I had at least
15 phone call with them to try and solve the issue.
I was coached on what to do by both the owner and
the lot guy Bart. I finally got the batteries semi charged
by running the motor in addition to the generator.
The following day I was given the option of returning
the rental, replacing the rental, or keeping it and
being compensated for my problems. By then it
was the day before Thanksgivng and thanks to friends
we were camping with we made the rental work out.
The inverter would't work, and the generator would
only run for so long. Not giving us the comfort we had
expected or paid for.
I had talked to Bart, the lot guy, numerous times.
He showed me how to operate all the functions and
I asked all the questions I could. I talked to the owner Mike
about my problems, he walked me through them.
After returning the rental, I asked for some compensation
for our troubles. After a week and a half and lot's of phone
calls I received an email from Mike stating all the problems
were operator error.
How could it be operator error when Bart and the owner told
me what and how to operate the rental.
Also when I returned the rental Bart stated that my issues
were just and he didn't understand the electrical issue either.
Bottom line, they don't stand behind their word.
Their communication is terrible. I will never do business
with them and will pass on my experience with others.
(Edited December 18, 2013)
First time for us renting an RV and they made it very easy. We got just the right one and had a blast! Every interaction with this place has been great. If we ever do this again we'll rent from here!
There is a reason they are the cheapest place to rent in San Diego. They are 100% untrustworthy and manipulative. We rented a 31' Granite Ridge RV for Burning Man, the RV was used only in the desert and we spent 5 hours cleaning it and washing it prior to returning it to the Rental Facility. We were told by Roxanne who was the Sale Manager that we could keep it till Tuesday since it was...
We recently rented an RV from RVRENT for our trip to Yosemite. Two days into our trip, the carbon monoxide alarm started to go off whenever we would turn on the heater. After calling RVRENT to explain the problem, their...
RVRent.Net is your number one source for San Diego RV rental!
Rv Rent.net was founded in 1992, and is located at 1903 W Vista Way Ste A in Vista. Additional information is available at www.rvrent.net or by contacting Michael Cobb at (760) 631-2642.
This company offers RV rental and leasing.
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