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Help us make it rightFabulous jewelry. Great Prices. Since 1952.
As America's favorite jeweler for 60 years, Ross-Simons has provided exceptional service and delivered fabulous jewelry to over 4 million satisfied customers. With designer jewelry collections and couture straight from the runway, Ross-Simons has dazzled generations of families with its amazing selection and great prices.
Ross-Simons is Committed to...
I see a lot of negative reviews for Ross-Simons. Even though I do agree with many of the posters, I must say my experiences have been mostly good. I just ordered a few products, and they were lovely. Plus, I notified them that I had missed the Valentine's Day promotional price for a necklace, and they STILL gave it to me two days later. Very decent of them to do.When I have sent items back...
Paid for "Guaranteed Valentine's Day" delivery. The item did not ship right out, and when the situation could have been rectified by a Saturday delivery, they did not do so. I should have listened to the poor reviews. Never again.
I have been their customer for more than 5 years.I just had a bad experience after I sent my necklace for repair.It usually takes a bout 3-6 weeks to get your item back,ít depends on the problem of your item.I kept calling & sent emails to check the status of my necklace, finally they sent it back after 3 months.Unfortunately I was out of time during that week, so UPS returned my item back to...
I bought a necklace from ross simons and they say you will receive your item 7 to 10 business days after purchase. It has been a lot longer than that and they do not provide a tracking number for your package. I contacted customer service twice and they were no help at all. I will never order expensive items online again. I will only buy from a brick and mortar store from now on. I really dont...
I was a customer of Ross-Simon for 12+ years. Recently, I started experiencing problems with returns from this store. I did not like the earrings I purchased from Ross-Simon so I returned them. Then, 3 days later, I found other earrings. I called the customer service to make the exchange. They told me they cannot apply the previous payment and shipping fee for my new order even though the...
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