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Purrfect Auto Service

Address
38623 Fremont Boulevard Fremont CA 94536
Phone
(510) 744-9040
purrfectautofremont.com
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Average Rating
2
Total Reviews
(19)
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Reviews of this business (19) view all

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YellowBot member reviews (1)

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Reviewed Business
Purrfect Auto Service
Reviewer Name
Brent Edwards
Review Date
September 05, 2009
Average Rating
1

Purrfect Auto got three chances to fix my car, failed.

On Sunday, August 16, driving the car between my home in Newark and Santa Cruz, I noticed a small problem: the car had little power going uphill. This problem occurred going up long inclines; the car was otherwise very capable.

On Monday, August 17, I took the car to the above Purrfect Auto Service #75 to explain this problem. They examined the car, replaced the fuel filter and charged me $225.82. They returned the car on Tuesday, August 18.

A drive over the Dumbarton Bridge confirmed that replacing the fuel filter did not fix the problem. However, my car was no worse than it had been on August 16.

On Wednesday, August 19, I returned the car to the above Purrfect Auto Service #75 so that they could fix the problem. On Friday, August 21, they called me to tell me that the catalytic converter needed to be replaced. They replaced the catalytic converter and charged me $251.52. I picked up the car on August 25, with the recommendation that I replace the alternator at some point.

The second repair left my car difficult to manage: Pressing the gas pedal accelerated the car erratically. During constant-speed driving, the gas pedal unexpectedly fluctuated between partial and full acceleration: randomly, about one-tenth of the time, acceleration dropped for several seconds. Acceleration left and returned without warning. None of this behavior had occurred before August 19.

On Saturday, August 29, for the last time, I took the car to Purrfect Auto Service #75 along with an early copy of this letter. (Draft enclosed.) On Wednesday, September 2, they called me to tell me that they would replace the alternator, verify that it caused the problem, and would uninstall it if it had not caused the problem. Later the same day, they called to say that replacing the alternator fixed the problem. I picked up the car on Thursday, September 3, and paid $336.40.

Although the repair seemed to slightly improve the problem, replacing the alternator did not fix the problem. Driving the car at a constant speed still finds the car occasionally dropping power then returning. This automobile behavior is dangerous in traffic: sudden, unexpected acceleration could cause me to hit another car.

In exchange for $813.74 and for losing the use of my car for thirteen days, Purrfect Auto Service #75 has left my car worse than it had been.

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Other reviews from the web (18) view all

Purrfect Auto got three chances to fix my car, failed.

Average Rating
20

On Monday, August 17, I took the car to Purrfect Auto Service because of a problem going uphill. They examined the car, replaced the fuel filter and charged me $225.82. They returned the car on Tuesday, August 18. A drive over the Dumbarton Bridge confirmed that replacing the fuel filter did not fix the problem. However, my car was no worse than it had been on August 16. On Wednesday, August...

unhappy auto customer. 3 times at this shop. car still not fixed correctly.

Average Rating
20

very poor service. the owner is so rude! never go to this shop. they do not stand behind the service. nothing but trouble with the service's done. now i am in process of filing a claim with "purrect auto". 38623 Fremont Blvd. Fremont, Ca. thank you for this site. Laurene Gale.
by Laurene G. Report Less

Business description (3) view all

Purrfect Auto Service is located at 38623 Fremont Blvd Ste 110, Fremont, CA. This location is in the Glenmoor neighborhood. This business specializes in Auto Repair & Service and has 6 review(s) with a star rating of 1.6. Purrfect Auto Service is open Mon, 8am-5:05pm; Tue, 8am-5:05pm; Wed, 8am-5:05pm; Thu, 8am-5:05pm; Fri, 8am-5:05pm; Sat, 8am-5:05pm; Sun, 9am-2pm and accepts Discover,...

Purrfect Auto Service can be found at Fremont Blvd 38623. The following is offered: Car Batteries. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Fremont there are 6 other Car Batteries. An overview can be found here.

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