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Pohanka Collison Center of Crystal City

Address
3406 Jefferson Davis Hwy Alexandria VA 22305
Phone
(703) 684-2985
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Average Rating
3.5
Total Reviews
(10)
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What the community has to say about Pohanka Collison Center of Crystal City

Information about this business (3)

* Caliber is consistently ranked among the highest customer satisfaction scores in the industry. * The largest collision repair company in the U.S. with more than 120 locations across the Southwest. * Referred by more Insurance Agents than any other collision repair company. * More cars are repaired in our shops every day than anywhere else in America. That's 220,000 cars back on the road per...

Started in 1965, Wagonwork Collision Center is a full-service collision repair center, specializing in all vehicles and models. Based in located in Alexandria, Va., the center offers tooling and training for repairing aluminum vehicle, with the expertise in import vehicle bodywork. It also provides a wide range of mechanical services, including four-wheel alignments, coolant flushes, engine...

Wagonwork Collision Center, located in Alexandria, Virginia, started in 1965 as Wagonwork Corporation and now has over 40 years in business as a full-service, independent collision repair center specializing in all vehicle makes and models, with highly-acclaimed expertise in import vehicle bodywork., The Wagonwork Technician Team is ASE certified and factory trained by Audi, BMW, Porsche,...

Reviews of this business (15) view all

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YellowBot member reviews (1)

Reviewed Business
Pohanka Collison Center of Crystal City
Reviewer Name
Raimund Stieger
Review Date
May 29, 2012
Average Rating
1

The worst bodyshop in all of Northern Virginia

The WORST body shop I have ever been to.

Ever since they got bought by Pohanka there work has been garage. They are still clinging to their reputation to get first time customers

. I needed to have some vandalism damage repaired. They not only took a week to get me the estimate, but I spend 3 days going back and forth with Tommy Buchard - who by the way sends EVERY SINGLE EMAIL IN ALL CAPS - about what work I want to get done. So when I tell him that I need my car back for the long weekend he goes "what? This Friday? But we've already started working on the car." WTH?! I never gave you permission to work on the car.

Complete bogus. Then when I call them out on it they start saying how dropping the car off is consent. They wouldn't let me drop the car off there if I didn't sign the waiver. Bogus.

So I go to pick my car up on Friday and BAM Tommy tells me that I owe them $1,300 for body work. Body work that I never even asked for - total BS. But of course they won't release my car unless I pay them in full. So I'm stuck paying the BS bill so I can get my car back.

The best part is that in the time that they were doing all this "body work" they managed to sand down a non-damaged fender panel and get primer overspray all over my rear window. And guess what? That fender they sanded down - not covered by insurance. So I am stuck paying to fix a mistake they made while doing body work that I didn't want.

Now I'm stuck paying out of pocket for another shop to fix what they screwed up.

Worst. Bodyshop. I have ever been to.

Two thumbs down.
#wagonworksucks

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Other reviews from the web (14) view all

Average Rating
100

Amazing customer service. They manage shuttle w Enterprise rent a car so very convenient. When my car was done and radio would not come on they figured out that dealer had not uodated the xode and called dealer for me to resolve. They also topped off all my fluids while I waited. Not your typical body shop. Job was beautiful.

Average Rating
100

Great customer service. Repair/paint work was completed in a timely manner. I would def recommend !

Nice and clean ready to go on tow

Average Rating
100

This place is outstanding. Top-notch customer service and professional work quality. Family run company. I will go there anytime I need auto body work.

Average Rating
100

They took great care of my car and I would definitely use them again. They dealt with my auto insurance directly, as well as the car rental return.

Business description (4)

Wagonwork Collision Center does not participate in any of the repair networks because of the concessions or stipulations in the contracts, which generally leads to a lower cost/lower quality repair

Wagonwork Collision Center, located in Alexandria, Virginia, started in 1965 as Wagonwork Corporation and now has over 40 years in business as a full-service, independent collision repair center specializing in all vehicle makes and models, with highly-acclaimed expertise in import vehicle bodywork. The Wagonwork Technician Team is ASE certified and factory trained by Audi, BMW, Porsche, Nissan...

Started in 1965, Wagonwork Collision Center is a full-service collision repair center, specializing in all vehicles and models. Based in located in Alexandria, Va., the center offers tooling and training for repairing aluminum vehicle, with the expertise in import vehicle bodywork. It also provides a wide range of mechanical services, including four-wheel alignments, coolant flushes, engine...

Wagonwork Collision Center of Alexandria offers a professional staff to assist you on getting your vehicle back to looking great. Visit this Virginia body shop today.

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