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Help us make it rightI called Plumb Good in the evening to report a water leak. By noon the next day I still hadn't heard back from them, so I called again. I should have known then that they didn't want my business if they wouldn't return my call. However I went ahead and scheduled an appointment for the next day. They told me they would give me a 30 minute courtesy call to let me know when they were on their way. I took time off of work for the appointment and they never showed up. I definitely didn't receive a ""courtesy"" call either. I called and had to leave yet another message, which was never returned.
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We had David West & his trainee out yesterday to take a look at some leaky sinks we had. I called in the morning and they had someone out to provide a FREE estimate the very same afternoon. We haven't had the best luck w/ plumbers since we built & opened our business but were beyond pleased w/ this company & team. They were extremely knowledgeable, professional, friendly & upfront w/ the repairs, prices & parts requirements. There was NO trip charge or diagnosis charge which was the primary reason why I chose to try this company first, because as a new business, every dollar has to count. I...
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