Invite a friend!

Pep Boys

Address
1233 S Country Club Dr Mesa AZ 85210
Phone
(480) 964-1784
Is this your business?
Claim it now!
Something wrong?
Submit a correction
Average Rating
2.5
Total Reviews
(24)
Leave a review with:
  1. 1 Star
  2. 2 Stars
  3. 3 Stars
  4. 4 Stars
  5. 5 Stars
Is this your business? Claim it now!
Get Directions

Share on
Share

What the community has to say about Pep Boys

Information about this business (5)

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online...

Find useful information such as hours, phone number, and directions for Pep Boys in Mesa AZ, using the Pep Boys Store Locator. You can even book your appointment online!

Pep Boys retail and service location offering a wide range of car parts and accessories, from brakes.. read more to electronics and car care, as well as auto repair and services, including oil changes and tires.

Add Photo or Video
User Photos & Videos

Be the first YellowBot user to add photos or videos of Pep Boys

Reviews of this business (33) view all

Share a review

Overall review sentiment

Score
50%

Top 3 sentiment words

Overall review sentiment

Score
50%

Rating distribution

5 stars
6
4 stars
4
3 stars
2
2 stars
1
1 star
11
No rating
10
See more reputation details

YellowBot member reviews (2) view all

YellowBot User
Reviewed Business
Pep Boys
Reviewer Name
b2playboy2b
Review Date
October 22, 2011
Average Rating
1

Never going there agin!!

WORST CUSTOMER SERVICE EVER! I went in for a simple brake flush that they told me would take 45min. to an hour. 2 Hours later the "Manager" Ivan came out to tell me that they had BROKE my bleeder valve on the front passenger side. So I asked what they were gunna do about it and HE told me "NOTHING". So I ask them if they carried the part that they BROKE and he told me that they didnt have one in stock & it would take 3 days to get! So I offered to go to Autozone and get the part so they could replace it & get me on my way. They agreed to this so when I returned with the new part (that I payed for) they told me they were gunna charge me to put it on. I told them I was not gunna pay for them to replace my part that they broke. So he (Ivan) told me that they would take my truck off the lift and roll my ... I went in for a simple brake flush that they told me would take 45min. to an hour. 2 Hours later the "Manager" Ivan came out to tell me that they had BROKE my bleeder valve on the front passenger side. So I asked what they were gunna do about it and HE told me "NOTHING". So I ask them if they carried the part that they BROKE and he told me that they didnt have one in stock & it would take 3 days to get! So I offered to go to Autozone and get the part so they could replace it & get me on my way. They agreed to this so when I returned with the new part (that I payed for) they told me they were gunna charge me to put it on. I told them I was not gunna pay for them to replace my part that they broke. So he (Ivan) told me that they would take my truck off the lift and roll my truck in the parking lot so that I could replace it myself. Keep in mind that I got here @ 5:30 they didnt tell me that my part broke till 7:30 once I got back with the new part it was 8:30 @ night and they close in 30 min. I have no tools no jack and im in the middle of a parking lot STRANDED @ night.

Is this review... ?
YellowBot User
Reviewed Business
Pep Boys
Reviewer Name
Shevlin Ryan
Review Date
August 18, 2009
Average Rating
2

Poor Customer Service

I was told by another facility that my right front wheel bearing was going bad. This Pep Boys said there was nothing wrong with my wheel bearing, that the noise I heard was tires, one of which was separating. Replaced tires - noise continued.

Took it in for A/C compressor package and had them check the noise. This time they said it WAS the right front wheel bearing.

I dropped it off on Friday evening and did not get it back until Teusday afternoon because they had to order a hose for the A/C package. This necessitated borrowing a car for two days so I could get to work. If they didn't have all the parts they should have let me have the van back until they did have them, then I could give it to them for the repair.

My overall experience with this facility has been they are sometimes great, usually mediocre, and sometimes poor. IMO, they are below average in customer service.

Is this review... ?

Editorial reviews from the web (1)

Editorial Review by Citysearch Editors

Offers everything from shocks to XM radios. Auto service includes engine tune-up, wheel alignment and brake maintenance.

Other reviews from the web (31) view all

Average Rating
20

Rude, unqualified and slow. Took my car 4 months ago for a breaks service. They took 5 hrs to do the job. After that the car was vibrating. next morning took it back and there was nobody to check...

Average Rating
80

Leave it up to Pep Boys to have all the accessories you need to deck out your fun little project. I went to O'Reillys and AutoZone but didn't find what I needed. Then I got the bright idea hey...

Average Rating
100

This pep boys was fantastic! All of the staff were extremely friendly. I showed up when they opened to get my battery checked and they checked it immediately and I had a new battery and was on my...

Average Rating
20

Wow how sorry that you have to talk me into a diagnostic I did not originally ask for and then charge me when I get the work done through you. Management should be ashamed of salesmen doing this to hard working folks. I will not be returning. Shame on you.

Average Rating
20

I have brought a couple of our cars here for oil changes. At first it was no problem, however the quality of service has gone way downhill. I have a 2003 Ford Explorer, and the last time I brought it in I reminded them that the previous time they had forgotten to turn off the "Oil change required" signal. The …

Business description (2)

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop...

Since 1921
89 years in business
"Parts, Service and So Much More"

Tips about this business (6) view all

The Extras: Need a tow? Call (866) TOW-2-PEP to get towed to the nearest Pep Boys. The fee is less than $100, regardless of distance.

Save Money: Check the Pep Boys website for deals in your area.

Know Before You Go: Appointments are not necessary for oil change or battery, headlight and wiper-blade replacement.

The Extras

Need a tow? Call (866) TOW-2-PEP to get towed to the nearest Pep Boys. The fee is less than $100, regardless of distance.

Save Money

Check the Pep Boys website for deals in your area.

© 2007-2019 Solfo, Inc. – All rights reserved