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Help us make it rightCaring for you and your eyes since 1961, the eye care experts at your Arlington Pearle Vision provide genuine eye care to you with eye exams, high-quality lenses, and a great selection of brand name frames. Always count on clear answers and personal attention. Our commitment will still be going strong long after you leave with your new pair of glasses or updated lenses. Most major vision plans...
At Pearle Vision, our customers are the heart of our business, and we make the optical experience better for them every step of the way. We do things differently. We don't lead you to believe you'll pay one thing for a pair of glasses, then spring a bunch of surprise costs on you when you get to the register. \nWe don't leave it up to you to figure out what your vision benefits do or don't...
Ordered glasses and did not hear anything from them for two weeks. After two weeks I had to call everyday to find out what happened and was told they were going to be shipped. I knew this was a lie because after a month of calling I still did not receive my glasses. I went ahead and canceled my order and had to wait three weeks to get a refund. TERRIBLE CUSTOMER SERVICE!!!
I called to make an appt on 4/6 for a contact lens exam. I had been here for my previous visit and did buy contacts from them previously but was not happy with their price. I came in for my visit. The doctor, Dr. Lynnda DAO was nice. After my exam she gave me a prescription for glasses. When I was paying for my visit I asked the reception/assistant if I could use that prescription for contacts. She said yes. I knew this was wrong. She then asked me if I wanted to buy 4 boxes for $108. I told her no, I can get my lenses cheaper online through my insurance company. I walked out to my car and thought "I know I need a prescription for contacts" so I went back in. This time the doctor was there. I again requested a prescription for my contacts. The doctor said no problem, but said "Didn't you just get 4 boxes from us". The assistant said rudely, "no, she is getting them online". THe doctor said ok, no problem. She wrote me a prescription. So I get home to order my prescriptions using the 800 number my insurance gave me and they tell me I can't because Pearl Vision already sent in a claim for contact lenses on 4/6! I called Pearl Vision and the rude assistant tells me "That's why you should have bought them here because you are not allowed to 'split' your benefits like that. If you don't get your contacts from us you have to pay out of pocket elsewhere". I told her I had never heard of that before. She said "Well maybe we can change the pre-authorization but I am too busy right now so it will have to be later". I immediately called EyeMed who told me she had lied. I can get my contacts anywhere and they should NOT have pre-authorized contact lenses at the time I called in for an appointment and that I can call the claims department on Monday to get it taken off. This is BAD business and BAD treatment and I will never go there again because of the unprofessional way I was treated by the assistant. Again I will say the doctor was nice and professional. I may go to her other office on East Chase next time.
-10 stars. These people are deceptive in their disclosure about the cost of glasses. Told me 3 times they have a mix and match for $300 or half off if no insurance or buy one get one free. Picked...
I've been a patient of Dr. Dao here for years. Beforehand, I scheduled my eye exam online with Dr. Dao at 12:15 pm, however when I arrived, I was told by one of the female clerks at the front...
BROKE MY GLASSES - AND MADE NO OFFER TO REPLACE! This location is the designated safety-glass provider by my employer. Upon receiving my first pair of glasses, I complained that they fit wrong...
I probably should have looked this place up first on yelp before going to this location, but I had never had any problems before at any location. The only reason why I chose this location is bc...
It is a disappointment that these people operate under such great guarantees from Pearle Vision that they indeed do not deliver. I have been a patient here for a very long time and recently, for...
Caring for you and your eyes since 1961, the eye care experts at your Arlington Pearle Vision provide genuine eye care to you with eye exams, high-quality lenses, and a great selection of brand name frames. Always count on clear answers and personal attention. Our commitment will still be going strong long after you leave with your new pair of glasses or updated lenses. Most major vision plans...
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