Status: Closed
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Help us make it rightSome people just talk about putting customers first. At Pearle, we really mean it. We consistently look for new and different ways to improve your optical experience. From talking straight about prices to helping you find the perfect glasses for your lifestyle, our focus is on you. Our customers are the heart of our business, and we are obsessed with making the optical experience better, every...
Terrible customer service and product. In June of 2008 they made my glasses a complete diopter off. This was verified by my MD after Pearle told me to just wear them for a week to see if they feel better, refusing at first that they were made wrong until I insisted they remake them and the lab verified they were wrong. Then, they cracked the frame remaking them and when I tried to cancel my order they refused to refund my money. Six months later the finish on my expensive frames are peeling in numerous places and are unwearable. When I contacted Pearle (Linda and Richard) they refused to do...
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