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Parkway Pet Clinic

855 Valley Pkwy Escondido CA 92025
(760) 743-0973
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(760) 743-0320

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Information about this business (3)

Welcome to the Parkway Pet family!  We treat your pet as one of our own providing quality care at affordable prices.


Family Owned & Operated for over 30 years. Quality Care at Affordable Rates - Veterinarians for Today's Difficult Economic Times - We value you as a client. We match any published price. - Dr. Tya Henderson D.V.M. - WM. J. Henderson D.V.M.

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Reviewed Business
Parkway Pet Clinic
Reviewer Name
Review Date
July 15, 2012
Average Rating

Worst vet experience ever!

My precious boxer got in a fight with another dog in the home and was severely injured. We felt that our dog needed immediate attention and took him for the first time to Parkway Pet Urgent care due to the proximity to our home. Once we got Apollo in, we were presented with an itemized list of service totaling over $1,600.00. Because we've been through instances where vets have padded the cost estimate, we began questioning what the costs were for and the necessity of certain items.
The vet tech there took great offense to our questions and became increasingly snippy with us. This was upsetting, and we remarked that there seemed to be a lack of compassion in dealing with us. The vet tech got extremely angry, and began raising her voice at us, saying we were calling her names. She refused to answer any more of our questions because she didn't like our "tone", and telling us she would get our dog and we could go somewhere else for care. We responded that we would, and would also be making our opinions about their horrible customer service public. The whole situation escalated into a serious verbal disagreement, and I asked if they could just stabilize our dog so we could take him somewhere else.
We were under great stress and were not at that time advised of the seriousness of our dog's condition. It was only when the doctor came in with teary eyes saying that our dog could die if he did not go into surgery immediately did it hit us that we needed to act poste-haste.
Once it was established that our dog was going into surgery and a deposit of 1000.00, they called the police and followed that by a call to Animal Control. Of course, since our dogs are all licensed, and no crime was committed, neither the police or animal control did anything. But in our opinion, though they denied it, the Parkway Pet Clinic did that for no other reason than to try and cause us more problems.
When we were able to take Apollo home a few hours later, the Parkway staff provided no written instructions for Post-op care, just a quick verbal briefing.
A few days later, we took our boxer to his regular vet at Mohnacky Animal Hospital. They did the post-op checkup on Apollo. We were relieved to learn that the veterinary staff at Parkway had done a competent, professional job of treating Apollo. Best of all, Mohnacky charged us nothing at all for the exam or post-op wound care, which is the type of caring customer service we have become used to from Mohnacky.
Please, if you are a dedicated dog owner and, like us, question the vet closely about what they are doing to your pet and why, do NOT go here. They are apparently not used to dog owners who don't passively accept everything they are told, and they respond extremely poorly to questioning or criticism. We have been to several vets in the local area over the years, and have NEVER received such a lack of customer service. In fact, this may be the worst customer service I've ever received from ANY business in my life. They may have a competent medical staff, but their execrable arrogance and poor customer service will ensure we NEVER go Parkway Pet Clinic ever again.

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Other reviews from the web (57) view all

I want to start by saying that Dr Henderson is great! However, thanks to the horrible (HORRIBLE) experience that I received from Alia (I believe that's her name, that's what her shirt said) we will not be returning after my cats follow up appointment. In addition, I will be sharing my experience with everyone I know. This goes down in history as the worst customer service experience I have ever had.

I arrive to pick up my cat from surgery at 5:07 pm. Door is locked. I hear someone from inside tell, "Use the side door!" Okay. I walk all the way around the building and do not find another...

Editorial review from Citysearch

If you value your pet's life do NOT go to this vet. They are unethical, incompetent and money hungry.

I initially went to Parkway because they were supposedly a low cost surgery vet. My dog was diagnosed with an abdominal mass and I wanted to have it removed and try to save his life.

3 weeks after his first diagnosis I took him to Parkway where they took new Xrays. He had already had an ultrasound and xrays 3 weeks prior but they wanted new xrays. The veterinarian, Tya, read the xrays and told me there was no sign of a mass anymore. We were overjoyed only to find that, months later, he...

Editorial review from Citysearch

I had my male kitty neutered and I found the process to be efficient and well organized. I received confirmation emails and text messages that clearly stated the preop requirements and the timing involved. Dropped kitty off at 8:00 am and received a call about 2:30 to pick him up. Only problem with the kitty is it is difficult to keep him quiet as is recommended, but that is kitty's issue. Staff were professional. The facility is dated, but the price is a fraction of what my regular vet charges so it was well worth the drive from Encinitas. I found the pricing structure helpful...

Average Rating

I am SOOOOOO happy with the veterinary clinic! I first brought my dog in here to get spayed, and it was reasonable priced and they did a phenomenal job (along with the front staff being super friendly and super professional. When they told me they were open 7 days a week and I compared what my regular vet charged to what they charged, I switched over to them. It's a little bit of a trek (I come...

Bad Breath Cat

Average Rating

Jason S.11/20/2013Edit

Business description (8) view all

Affordable Animal Clinic is a Animal Hospital facility at - in Escondido, CA.

Ttya Henderson, Veterinarian practices as an Animal Hospital in Escondido, CA.

Parkway Pet Clinic was founded in 1978. Parkway Pet Clinic specializes in Animal Hospital Services, Pets And Other Animal Specialties.

Welcome to the Parkway Pet Clinic!

We understand the special role your pet plays in your family and are dedicated to becoming your partner in your pet's health care. We treat your pets as we would our own. Our goal is to practice the highest quality medicine and surgery with compassion and an emphasis on client education.

Our entire health care...

Parkway Pet Clinic can be found at E Valley Pky 855. The following is offered: Veterinary Medicine. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Escondido there are 6 other Veterinary Medicine. An overview can be found here.

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