Status: Open
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Help us make it rightThe owner/manager at Paradise Photo "misplaced" my photos for more than *four* months. I returned repeatedly to the store, and he even had the audacity to tell me that he thought I didn't bring the photos to him in the first place. Finally, after four months, I received a call telling me that my photos were ready. It took another *two* months of calling, imploring, and--unfortunately--yelling to finally receive the photos. All the while, the owner showed no understanding or care that he had lost a customer's photographs, which just happened to be of my wife's graduation day. I would rather walk across hot coals than deal with the ingratious, ignorant people at this store. Please, for the love of god, Stay Away!!!
Lew Glass did a fantastic job on my familys protraits. He knew were to take us how to pose us and set so the background and lighting were perfect !
I am sorry to say that you delt with the previous owner whose customer service and sensitivty to customer issues were severly lacking. Your film was never lost - it was misfiled due to the incorrect spelling of your last name. The delay is sending them to you was simply a desire for payment for the service. Since taking over, customer service is a top priority. Even though mistakes still may be...
The owner/manager at Paradise Photo ""misplaced"" my photos for more than *four* months. I returned repeatedly to the store, and he even had the audacity to tell me that he thought I didn't bring the photos to him in the first place. Finally, after four months, I received a call telling me that my photos were ready. It took another *two* months of calling, imploring, and--unfortunately--yelling to finally receive the photos. All the while, the owner showed no understanding or care that he had lost a customer's photographs, which just happened to be of my wife's graduation day. I would...
We had our portraits taken in the studio there and they turned out wonderfully. We received so many compliments on our holidays cards too. A great place, highly professional and nice work.
Great local business, service is always friendly and the most professional photo experts around.
Paradise Photo & Video can be found at Main St 21. The following is offered: Passport & Visa Services. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Natick there are 1 other Passport & Visa Services. An overview can be found here.
Paradise Photo and Video Located in Natick Massachusetts specializes in Senior Photos, Family Portraits and Sports Photography and much more
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