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I went into the store today to check out a pump for my pool. First my wife asked the young sales guy about a pump for our intex pool, she was told in a very snotty way "we do not sell pumps for Intex pools" and when she asked why his only response was "because we don't". At this point I got off a phone call I was on and asked the same sales guy because it seemed odd a sales person would be so rude while we were looking to buy a pump. Now I asked the sales guy that we are looking for a better pump than what we have and I am then told in a snotty way " we do not sell pumps for Intex pools" so I asked why since there pumps look like they would fit since online (amazon) shows the same pumps were selling for intex pools. I asked what is the reason there pumps will not work with my pool and I was told " I do not know the reason I was just told by the owner if anyone comes in and asks for a pump for Intex pools will not work". During this exchange every time I asked why I was told well if you want it I will sell it to you in a VERY RUDE and SNOTTY way. My first thought was to just walk out but we bought there before last year and yes for our intex pool and had no issue but I stayed and asked more questions since this is a pool store and they are supposed to be the professionals. We did leave and after we left I told my wife we will NEVER go in that store again.
If you don't want my business, have a sign outside stating we are not friendly to people who own intex pools. By the way I have my pool 3 years and 3 very bad winters and the pool is still with no issues. I tried shopping at the local store but after the rude sales person I will go back to shopping online.
After many days of going to pool places and not finding what I needed, I went to Nutley Pool. As soon as I walked in the owner saw the filter I was holding and went to get it. The price was so low, I bought two! I will be getting all my pool supplies from Nutley Pool!
Bad and snotty service,
I went into the store today to check out a pump for my pool. First my wife asked the young sales guy about a pump for our intex pool, she was told in a very snotty way "we do not sell pumps for Intex pools" and when she asked why his only response was "because we don't". At this point I got off a phone call I was on and asked the same sales guy because it seemed odd...
Boughtbig above ground pool, had a leak on first day. They sent pool service, would not replace liner only patched. Brand new pool! Had pool service close pool for season, when opened this year, all around ledges badly scratched up. No repsonse to our letters from them or the pool service company. Would
Never use them!
They have excellent service during and before the sale, and they are very knowledgeable about their products, but service is very poor after delivery. Particularly if you live outside of the Essex County area. Don't expect a return call when you need service, there is no follow up, and IF the service guy does show up, he shows up when he feels like it, they don't give you an ETA so you're stuck...
They were very helpful when I was in the process of choosing my spa. However, after the spa was paid for was when all the trouble started. I got the wrong spa and the customer service was horrific. Phone calls were never returned. I had to keep calling and nagging in order to get parts ordered and fixed that broke year to year. Stick with the bigger pool and spa companies.
So close to home it's like going food shopping. So friendly they make you feel like you've known them for years! Really a great place for pool supplies and spa equipment. Very knowledgeable people, haven't stumped them on a question yet lol
Since 1999, Nutley Pools has been providing Swimming Pool Construction from Nutley.
Nutley Pools can be found at Passaic Ave 682. The following is offered: Pools, Spas, & Saunas. The entry is present with us since Sep 10, 2010 and was last updated on Nov 14, 2013. In Nutley there are 2 other Pools, Spas, & Saunas. An overview can be found here.
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