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Northwest Investment Management Inc

Address
736 Queen Ave SW Albany OR 97321
Phone
(541) 928-6257
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Average Rating
1
Total Reviews
(1)
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Business Hours

Status: Closed

Sunday
Closed
Monday
9:00am-3:30pm
Tuesday
9:00am-3:30pm
Wednesday
9:00am-3:30pm
Thursday
9:00am-3:30pm
Friday
9:00am-3:30pm
Saturday
Closed

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What the community has to say about Northwest Investment Management Inc

Information about this business (1)

Northwest Investment Management in Albany, Oregon, is focused on delivering the best service and establishing a higher standard for property management. We operate under the premise that property owners are our clients, and our customers are the tenants...

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YellowBot member reviews (1)

Reviewed Business
Northwest Investment Management Inc
Reviewer Name
Oregon User
Review Date
September 22, 2022
Average Rating
1

A very difficult company to deal with.

Upon move in I had to clean the unit myself. Several areas of the carpet were covered in cat urine and required shampooing. I needed a place badly at the time so I moved in as quickly as possible and took care of it myself. I don't understand others reporting quickly resolved maintenance issues as issues I reported in 2018 were just addressed this year (2022) and some are yet to be resolved. A large gap still remains under the front door that is big enough to allow slugs in regularly and lets a significant amount of heat/air out of the home. On Yelp you will find emails I sent in January regarding these repairs and I was told they would be put on a priority list. You will also find a follow-up email I had to send in June for the same request as it had not been taken care of. The excuse was that they were short staffed since May (four months after I sent the request) and I still paid the full rent amount the entire time. This includes days we did not have plumbing. I feel that I have been more than patient with them considering. I have always been a reliable tenant, taken good care my unit and never had a problem with any landlords in the past. Maintenance issues are generally resolved in a timely manner as they could become a liability to the owner. Rachel in the office however is rude, unprofessional and makes each interaction more difficult than it needs to be if she does not like you personally. This includes ignoring requests for maintenance and only being in contact when rent is due, not when you need assistance. She tried to issue late fees mid-pandemic in 2020 when it was illegal and I had to call the office and explain to her that there were protections in place which prevented this, something someone in her position should have been familiar with. She has also argued that I did not pay my rent when my payment was, in fact, waiting in the drop box outside the office that they designate for tenant payments. As an office manager, it should be a requirement for those things to be checked as eviction is a serious matter. I know the both of them, however, would be quick to issue a notice less than 24 hours after payment was due. They only perform the functions of their jobs which benefit them and not the tenant. I now feel that I need to find a new place to live as this company is constantly looking for ways to make things more difficult and I require a more reliable housing situation as I have a child in the home. While the actual owners of the unit have been more than kind and even leave us gift cards during the holidays, I have never experienced a property management team that is so unprofessional or unreliable. I truly hope this review helps any family that may read it as there are definitely better options in Albany.

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Business description (1)

Northwest Investment Management in Albany, Oregon, is focused on delivering the best service and establishing a higher standard for property management. We operate under the premise that property owners are our clients, and our customers are the tenants. We establish financial goals and also create regular maintenance schedules to increase and protect the investment for the property owner. This...

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