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Norfolk Air Heating and Cooling

Address
916 E Little Creek Rd Norfolk VA 23518
Phone
(757) 963-8365
norfolkair-hvac.com
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Average Rating
4.5
Total Reviews
(35)
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Fax
(757) 227-3921

Business Hours

Status: Closed

Sunday
Closed
Monday
9:00am-5:00pm
Tuesday
9:00am-5:00pm
Wednesday
9:00am-5:00pm
Thursday
9:00am-5:00pm
Friday
9:00am-5:00pm
Saturday
Closed

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Information about this business (4)

Norfolk Air provides service and installation of all your heating, cooling and plumbing needs along with electrical, gas and generators. Norfolk Air Heating, Cooling & Plumbing provides maintenance agreement to fit your needs. Norfolk Air Heating, Cooling & Plumbing is here to services all your residential and commercial needs in Virginia Beach, Chesapeake, Norfolk, Portsmouth, Suffolk, Hampton...

Norfolk Air Heating, Cooling & Plumbing offers commercial and residential heating, cooling, and plumbing services. We come ...to you with over four decades of experience and guarantee the job will be done right the first time. We invite you to contact us for a free estimate on HVAC installation. We service all of Hampton roads. See More

There's a lot about indoor air quality that you might not know and certainly can't see. Up to 72 trillion microscopic irritants, or allergens, find their way into your home every day. They include dust, pollen, pet hair and dander, dust mites, mildew, lint, fungus, most tobacco smoke, cooking grease and bacteria. Many of these particles are so small that your nose and throat can't filter them...

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Reviews of this business (39) view all

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Overall review sentiment

Score
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Rating distribution

5 stars
30
4 stars
1
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1 star
2
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YellowBot member reviews (1) view all

YellowBot User
Reviewed Business
Norfolk Air Heating and Cooling
Reviewer Name
AndrexP
Review Date
August 27, 2010
Average Rating
2

Beware of unscrupulous pricing!

Norfolk Air charged a grossly excessive markup of more than 1,600% on the replacement part necessary for an emergency repair. Typical retail cost for the part is $17.01 via mail order, but provider charged $274.00 for the part they installed, a markup of over 1,600%. Total bill for a simple emergency repair was $451.50.

Details: Received emergency service from Norfolk Air to troubleshoot a failed house AC unit. Norfolk Air responded within 2 hours on a Sunday morning and had the unit running within another hour. Technician was courteous and took the time to explain that the problem was a faulty run capacitor. Technician replaced the failed part (40/5 MFD dual run capacitor) with two equivalent parts from stock (wired in parallel to equal capacitance of failed part) and restarted the AC unit successfully. Technician also offered to recharge the refrigerant for an additional cost of $59.00.

- Provider charged a premium fee of $118.50 for “after hours” residential diagnostic service (a not unreasonable markup over their normal residential diagnostic fee of $79.00) plus an additional $59.00 for a refrigerant test and recharge.

- In this case, provider also charged a grossly excessive markup on the replacement part. Typical retail cost for the part is $17.01 via mail order. Provider charged $274.00 for the part they installed, a markup of over 1,600%. Total bill for this simple emergency repair was $451.50.

- Contacted Mr. Bobby Rhodes (company President) on the following business day seeking adjustment for the overcharge for the part. Mr. Rhodes refused and explained that charging even an extremely excessive markup of 1,600% for materials (in addition to the higher “after-hours” residential diagnostic fee) is a standard business practice in the local HVAC industry.

- Hampton Roads area Better Business Bureau received my complaint on this matter but explained that the company is within their rights as there is no price control law in the state of Virginia, so a company can charge what they choose for their service or product. Because of this, BBB will not even report that a complaint was made against the company.

Prospective customers should be aware that they can expect Norfolk Air to disguise excessive markups within the cost of parts and/or materials.

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Other reviews from the web (38) view all

Average Rating
100

I was very impressed with this company.From the time I called to schedule the appointment till the time the came out they were very professional .The receptionist was very friendly and helpful getting me the right service plan.The day of my service they called to tell me they were on the way.They were very prompt and arrived right on time.They put covers over their shoes came in and went right...

Average Rating
100

One of the few AC companies that actually uses a ductulator to determine the proper equipment for your house.... These guys know their stuff smile emoticon

Business description (10) view all

Norfolk Air Heating & Cooling Inc can be found at Glade Rd 7914. The following is offered: Air Conditioning. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Norfolk there are 54 other Air Conditioning. An overview can be found here.

Since 2006 the company has been providing Plumbing, Heating, Air-conditioning.

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