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1400 S Us Highway 12 Fox Lake IL 60020
(847) 973-3035
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Reviewer Name
Mike Haskins
Review Date
August 10, 2012
Average Rating

Stole my bank card, and cut it up

I tried making a purchase for $2,700 and it declined. I tried telling the store manager that the bank probably thought it was stolen, and put a freeze on the account. They said they called Mastercard and MC told Menards to cut up the card, and mail it in to them. I pleaded them to call my customer service number on the back of the card so I could confirm it was indeed me using the card and my bank would lift the freeze, but they refused. I had my ID out and everything proving it wasn't stolen, but Menards didn't think about the situation logically. I called my bank and they lifted the freeze, but it was too late, Menards had already destroyed my property.

Now it'll take 2 weeks to get a new card, and my wife's card (that wasn't cut up) won't work during that time period. So this has caused me to have no access to my bank account for 2 weeks until the new cards arrive.

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