Invite a friend!

MedHelp

Address
4600 Highway 280 Birmingham AL 35242
Phone
(205) 408-1231
Average Rating
2.5
Total Reviews
(4)
Leave a review with:
  1. 1 Star
  2. 2 Stars
  3. 3 Stars
  4. 4 Stars
  5. 5 Stars
Get Directions

Share on
Share

Medhelp provides quality urgent car and family practice services to Birmingham, AL residents. Established in 1982, our practice offers thorough, efficient care 7-days a week on an appointment or walk-in basis. We pride ourselves on thoroughness and efficiency across an array of services, ranging from minor cuts and colds to fractures and chronic health issues. Athletes may also seek care from our sports medicine doctor, who is highly skilled in a variety of non-surgical treatment areas. Our online patient portal allows for quick and easy appointment scheduling, medical advice, and bill payment.

What the community has to say about MedHelp

Information about this business (5)

Located in Birmingham, AL, Medhelp offers urgent care and family practice services 7 days a week.

MedHelp is an urgent care facility that has been operating for more than 20 years in Alabama. Its staff serves as a teaching faculty for the University of Alabama School of Medicine and South Alabama School of Medicine, as well as for physician assistant and nurse practitioner programs at University of Alabama. MedHelp accepts most of the insurances. It maintains a location in Birmingham, Ala.

Founded in 1982, MedHelp was the first urgent care/family practice in Birmingham, AL.

Add Photo or Video
User Photos & Videos

Be the first YellowBot user to add photos or videos of MedHelp

Reviews of this business (4)

Share a review

Overall review sentiment

Score
%

Top 3 sentiment words

Overall review sentiment

Score
%

Rating distribution

5 stars
1
4 stars
0
3 stars
0
2 stars
1
1 star
2
No rating
0
See more reputation details

YellowBot member reviews (1) view all

YellowBot User
Reviewed Business
MedHelp
Reviewer Name
Brent Thomas
Review Date
January 12, 2021
Average Rating
1

[[go anywhere else]] [[horrible experience]] [[hipaa concerns]]

I made an appointment for a COVID test, was on time and waited for 45 minutes in the parking lot as instructed. Out of nowhere, a vehicle drives up to the curb of a side door and was immediately tested by a staff that went straight back inside without testing any of the other patients that had been waiting in their turn. I would be surprised if the tested patient even put his vehicle in park before he got tested (surprising, because you can't even get someone inside to pick up the phone, so how was he tested IMMEDIATELY?).

When I asked the staff why the patient was getting preferential (immediate) treatment, the rude staff member informed me that I could go inside or leave. Since I had waited for 45 minutes in the parking lot as they had instructed, I was now frustrated to learn that I needed to go inside for service. When I questioned the front desk, they first told me that the man who received preferential treatment had an earlier reservation that me, so that is why he was treated immediately (bad answer, the patient was then obviously late for their appointment and didn't even wait one minute). THEN they later said it was because he was handicap (does HIPAA not protect them from disclosing that information?) - WHICH REASON IS IT? Is it because he made an earlier appointment for which he was late, or is it because he was handicap? By the way - his vehicle DID NOT have a handicap registration. It honestly looked like the staff tested their family member from a side door and popped back inside.

When the front desk fails to resolve the issue, Dr. Yu comes out with two guys (Bradley and Michael) to avoid escalation of the issue. I reasonably explain what had occurred to Dr. Yu, and then Dr. Yu lectured me about why I wouldn't be the first to receive the vaccine because of my age (completely irrelevant and I had made zero mention of any vaccine). I told them that I was simply in the office because their staff told me to come inside or leave, and that I need to know what to do from here (should I wait in the lobby or go back to my vehicle?).

Instead of apologizing and taking ownership of their disorganized operations, Dr. Yu tells me that I should go get tested somewhere else. WOW. After 45 minutes of waiting after the appointment time that THEY gave us, and then getting treated like c@!p by their staff, they deny service, cancel my appointment and tell me to get tested somewhere else. HORRIBLE.

As an aside, when confirming my appointment, the lady at the front desk started calling out patient names to me (reading from her computer) to ask my name even though I already told her my name. So she was telling me the first and last patient names of MedHelp, another HIPAA concern.

These people are greedy for COVID tests so they can bill the insurance. They will tell you when to be there but they don't care how long you wait in your car. I will never be back and would drive WAY out of my way to avoid this place. I know there are great reviews about Dr. Yu and I'm sure he's not all bad. However, these experiences happen when operations aren't made a priority. Shameful.

Is this review... ?

Other reviews from the web (3)

Average Rating
40

Came in the get blood drawn and the lady at the front desk had a horrible attitude and asked if I was "okay today" in a smart attitude.

Average Rating
100

Dr. Jordan Vaughn at MedHelp 280 is my Doc. I've had pretty good experiences there. With a scheduled appointment, I've never waited over 15 minutes to be taken back and never more than 10 minutes waiting on my Doc, so in total, I've never waited over 25 minutes. Dr. Vaughn is awesome. Always …

Average Rating
20

I needed a simple hep-B shot. Called to set up an appointment, which they told me they don't do and to "walk-in" anytime. I went on a weekday at around 9AM, not many people were there. Still waited around 2 hours to get a Hep-B shot, which cost $100 bucks out of pocket. Later I found out other …

Business description (9) view all

MedHelp Clincs has 3 locations: Lakeshore Dr., Highway 280 and Trussville. Urgent Care and Family Practice, open 7 days a week. Appointments available and walk ins welcome.

Medhelp Pc practices at 4600 Highway 280, Birmingham, AL 35242

Founded in 1982, MedHelp was the first urgent care/family practice in Birmingham, AL.

Dr. Michael Vaughn founded MedHelp in 1982. A native of Brimingham he went to the University of Alabama on a Mechanical Engineering Scholarship and graduated at the top of his class. Michael worked as an engineer for 3 years then went to UAB School of Medicine. There he was voted the Most Outstanding Senior Medical Student at UAB. Dr. Vaughn is board certified in Preventive Medicine and has a...

MedHelp is an urgent care facility that has been operating for more than 20 years in Alabama. Its staff serves as a teaching faculty for the University of Alabama School of Medicine and South Alabama School of Medicine, as well as for physician assistant and nurse practitioner programs at University of Alabama. MedHelp accepts most of the insurances. It maintains a location in Birmingham, Ala.

© 2007-2021 Solfo, Inc. – All rights reserved