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Help us make it rightGreat bedside Doctor but horrible follow up and follow through from staff and Dr. Marcos. Called 7 times in the course of 3 weeks. No call back, finally called me on the 3rd week to say that Dr. Marcos is on vacation for 1 week. What happened to the other 2 weeks.
Placed on hold multiple times when calling, no one picks up the phone. Left messages to office manager, no call back.
Dr Marcos is a great listener and typically very thorough. Only recently have had some concerns with care. But voiced my concerns and she listens and adjusts when it's possible. It used to be a horrible wait time and that resolved significantly in the past year. Much better on wait times. I do have many health issues and she is guiding me fairly well with other dr.'s to get it all in an...
One time I waited for over 2 hours to see the doctor, despite I arriving earlier than the scheduled time. Recently, I asked for a eye doctor referral in April, and as of this writing the eye doctor has not received the referral yet. The last status check revealed that the office couldn't get the fax working. Wow.
The entire facility and its staff is super friendly and welcoming.
There are the ladies at the desk... Calah and Brianna who greet you with a smile. There is Jalan office manager who assists in questions that are needing further attention. There is the lab tech Erica who makes things go with ease.
And there is Dr Leticia Ramirez who is very friendly and personable.
Dr Marcos is the glue...
Always so encouraging! Love talking to Leticia!
Dr. Yolanda Marcos, MD--specialist in internal medicine--currently practices medicine at San antonio, Texas.
Dr. Marcos is licensed to practice medicine at Texas.
Dr. Marcos has passed an automated background check which looked at elements including medical license status and malpractice screening (no history found).
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