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Lia Toyota of Northampton

Address
280 King St Northampton MA 01060
Phone
(413) 586-8922
Average Rating
4.5
Total Reviews
(58)
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Toll Free
(866) 581-0156
Fax
(413) 586-5605

Business Hours

Status: Closed

Sunday
12:00pm-4:00pm
Monday
9:00am-8:00pm
Tuesday
9:00am-8:00pm
Wednesday
9:00am-8:00pm
Thursday
9:00am-8:00pm
Friday
9:00am-6:00pm
Saturday
9:00am-6:00pm

Payment Methods

  • Visa
  • MasterCard
  • Discover

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What the community has to say about Lia Toyota of Northampton

Information about this business (6)

Lia Toyota of Northampton is a new & used car dealership near Springfield. Find a great selection of low priced Toyota cars, trucks & SUVs near you today!

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The Lia Toyota of Northampton serves the automotive needs of its clients. The dealership maintains a new and pre-owned inventory of cars, trucks and sports utility vehicles. It sells the Corolla, Tacoma, Prius, RAV4, Camry and Tundra models from Toyota. The dealership offers customer care and online services. It serves clients in the Northampton in Massachusetts. The...

Looking for a new Toyota for sale? Do demand superior customer service and an exceptional buying experience? It's Time to stop at Lia Toyota of Northampton today!

The Lia Toyota of Northampton serves the automotive needs of its clients. The dealership maintains a new and pre-owned inventory of cars, trucks and sports utility vehicles. It sells the Corolla, Tacoma, Prius, RAV4, Camry and Tundra...

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Reviews of this business (63) view all

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Rating distribution

5 stars
43
4 stars
4
3 stars
3
2 stars
1
1 star
7
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5
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YellowBot member reviews (1) view all

YellowBot User
Reviewed Business
Lia Toyota of Northampton
Reviewer Name
Meg Wise
Review Date
September 15, 2020
Average Rating
1

This is the worst car dealership I have ever dealt with

Do yourself a favor and skip Lia Toyota. My car has been held hostage at Lia Toyota of Northampton since August 19 and its September 15th. A mouse shredded my engine harness and it needed to be replaced. Luckily it was covered by insurance. So they did the estimate, and i signed a contract with my insurance company and Lia Toyota that the money to repair the car would go directly to Lia. So instead of behaving like all the other car dealerships out there Lia actually forces the customer to wait until the physical check comes to them. This is after a contract was already signed and the estimate was completely approved. My insurance company took my rental back 7-10 business days before I will get my car bc Lia Toyota of Northampton’s policy is so out of the norm and unfair. I will repeat the facts. 1) The insurance company has signed a legally binding contract with Lia confirming they would pay the entire claim. This means they have to pay it, its Geico 2) All other dealerships would have released the repaired vehicle at this point. I know, I’ve had experience 3) Lia said that my insurance adjuster wasn’t doing her job but they are liars. She followed conventional protocol 4) I have no car for the 7-10 business days it will take that check to get to them. 5) they price gouge anyway.
I will be reviewing them everywhere to get the word out. This is not how you run a business. I used to work for an insurance company, Lia is not being up front about their selfish, disgusting “business practices”. I will be taking my car to Springfield from now on thank you,. This whole thing stinks of corruption and price gouging wth zero attention to the customers needs and standard operating procedures.
Update left a message for the manager David and he still hasn’t called me back.

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Other reviews from the web (62) view all

Prius Service

Average Rating
100

Brake service was within the estimate given a month earlier.

Fine service

Average Rating
100

Lindsey Firmani took care of me when I came in recently to Lia Toyota of Northampton. She was friendly and efficient, a credit to the business.

Great experience getting a brand new Tundra!

Average Rating
100

I just went through the process of getting a brand new Toyota Tundra. My sales consultant, Christopher Mattei performed amazingly during the entire process. Chris knew what type of Tundra I wanted and searched over a 300 miles radius to track down the exact Tundra, the exact color and the exact options I wanted. Actually, he exceeded in helping me get the truck I wanted and when I wanted it....

Flo Brown

Average Rating
100

Excellent speedy service. Did not up sell. Only did what they felt was necessary. Highly recommend.

Great service thanks to Lindsay

Average Rating
100

Service Advisor Lindsay Firmani is super!! She knows her business and makes certain all work is completed as it should be (accurately and timely). Lindsay deserves many, many gold stars!

Business description (5)

Lia Toyota of Northampton is a new & used car dealership near Springfield. Find a great selection of low priced Toyota cars, trucks & SUVs near you today!

Lia Toyota of Northampton MA is a new Honda dealer offering both new Toyota vehicles for sale & lease as well as a great selection of used cars, trucks and SUVs for sale also. In addition we also offer a state of the art auto repair & service center along with a large inventory of genuine Toyota parts & accessories.

The Lia Toyota of Northampton serves the automotive needs of its clients. The dealership maintains a new and pre-owned inventory of cars, trucks and sports utility vehicles. It sells the Corolla, Tacoma, Prius, RAV4, Camry and Tundra models from Toyota. The dealership offers customer care and online services. It serves clients in the Northampton in Massachusetts. The dealership also provides...

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