JC Penney

Waiting too long and poor customer service

Average Rating

40

When I went to order my glasses, I was rushed like the world would end in 35 minutes when the optical service closed.

I was told I'd have no time to look at additional frames because of the closing time. I only needed a few minutes to do so and it was rude to rush me out of there when they were supposed to have been open for business. There would have been ample time after the transaction and before closing for this to take place.
I understand people want to go home...but there's no excuse for the rush job!
The price was pretty reasonable but I am told that the glasses will take a lot...

Posted by by gc123 at Citysearch on March 25, 2010. Brought to you by Citysearch.

Backlog hell!

Average Rating

20

I ordered a pair of glasses at the Optical Department at JC Penney in the Golf Mill Center. It has been over a month since I ordered them. I'm so frustrated.

I've been told the optical orders are backlogged. I sent an email to Customer Service and got a phone call that ended up telling me that my glasses should be ready on Tuesday. That was yesterday. (I guess if there's no sign of my order by Saturday...I'll drive out there and get a refund.)

I was also told not to call them..they will call me. I can't believe how long this is taking. If I get a refund, I'll have to wait even longer...

Posted by by 3sigh at Citysearch on July 22, 2008. Brought to you by Citysearch.

Art Decor Incorporated is located at 239 Golf Mill Ctr, Niles, IL. This business specializes in Arts & Craft Supplies.

Posted on November 01, 2015. Brought to you by merchantcircle.