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Jay's Appliance

Address
Suffolk VA 23432
Phone
(757) 255-4444
jays-appliance.com
Average Rating
4.5
Total Reviews
(21)
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Business Hours

Status: Closed

Sunday
Closed
Monday
8:00am-5:00pm
Tuesday
8:00am-5:00pm
Wednesday
8:00am-5:00pm
Thursday
8:00am-5:00pm
Friday
8:00am-5:00pm
Saturday
Closed

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What the community has to say about Jay's Appliance

Information about this business (2)

Experiencecall joy specer atdependabledoes matterfrigid ireflave you called an appliance reapir service only to have them come out honestlglet my family work for yours!over 25 years ofreasonablewe service most brands!charge you a lot of money and the realize the problem wasn't fixed? if so honest quality service that in most cases is avaialblethe answer is simple - jay's appliancethe same day...

Raised in the Western Branch area of Chesapeake, we are sympathetic to the rising cost and difficulties of finding quality, dependable care for your appliance needs. With 20 years experience on all major brands of appliances, were here to help you. We service all of the South Side of Hampton Roads. Our company is 100% family owned and operated. We provide honest, quality service that in most...

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Reviews of this business (21) view all

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Overall review sentiment

Score
50%

Top 3 sentiment words

Overall review sentiment

Score
50%

Rating distribution

5 stars
18
4 stars
0
3 stars
0
2 stars
0
1 star
3
No rating
0
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YellowBot member reviews (5)

YellowBot User
Reviewed Business
Jay's Appliance
Reviewer Name
fquayle
Review Date
October 12, 2017
Average Rating
5

Great Service!!

I have used Jay's Appliance Service twice, once for washer repair and once for refrigerator repair. I could not be happier with their service. The response time was better than I expected. Jay quickly diagnosed the problem (obviously knew what he was doing), had the necessary part on his truck, and completed the repair expeditiously. His charges were very reasonable. I would not hesitate to recommend him to anyone. I will definitely use him the next time I need repairs.

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YellowBot User
Reviewed Business
Jay's Appliance
Reviewer Name
tlJ5900
Review Date
July 04, 2013
Reviewer Location
****
Average Rating
1

Absolutely awful!

Jay, the owner, did not fix my appliance properly the first time. The second time, he did not keep the appointment even though I waited his entire five hour window. The third time, he did not give me the requested call thirty minutes in advance. When asked about it, he lied and began yelling and calling me a, "Liar" over and over again.

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YellowBot User
Reviewed Business
Jay's Appliance
Reviewer Name
jguptonjr
Review Date
August 17, 2011
Average Rating
5

Very pleasant experience

My microwave oven stopped operating and I called Jay's Appliance. The next morning he was at my home to diagnose the problem. He did not have the part needed on his truck at that time. Jay secured the part and promptly returned to get my oven working for me. While at my home, Jay repaired a faulty part on my washer at the same time. Jay kept me informed as soon as the part was secured and arranged a quick appointment to return and fix the problem. Very dependable service and it was reasonable. If you want dependable service at reasonable cost done by a very nice professional, Jay is the man. I HIGHLY RECOMMEND HIS SERVICES TO ANYONE WHO NEEDS HELP WITH THEIR APPLIANCES.
Jim Upton
8/16/11

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YellowBot User
Reviewed Business
Jay's Appliance
Reviewer Name
bronxny2va
Review Date
July 20, 2010
Average Rating
1

Customer service HORRIBLE!!!!!!!

Called early mon. morning for dishwasher repair. Said he could not get to me until tues. I said okay and asked for a estimated time frame. He said 3:00 or after so i assumed if not 3 then a liittle after. Well 6:00 and still no call. So i call and ask for a time and he says he doesnt know.So my wife calls and asks and he gets smart. I call and cancel and he tells me my wife ran off at the mouth and that killed that. So i nicely explain to him that im a Realtor and his services will not be rendered by me,my colleages or any one else i come across. Slow response time,not curteous,no call back and could not give a time frame window. By the way my wife is very professional and does not run off at the mouth.

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Other reviews from the web (16) view all

Average Rating
100

Great company. Refrigerator went out, called Jays, gave them info on my fridge and problem. That is all it took. Jay showed up, knew what the problem was, had the part on his truck and had me repaired in no time. Would highly recommend.

Average Rating
100

Pleasant experience. Technician was professional and polite. Service appointment was scheduled for the following day after my initial call. Would definitely recommend to others.

Business description (2)

Tags

Dependable
Over 21 Years Exp Matters
Experience Does Matter
Over 21 Years of Experience
Fair
Jay's Appliance
Reasonable Rates
Rates
Service Most Brands
Over 22 Years of Experience
We Service Most Brands
Reasonable
Honest

Our company is 100% family owned and operated. We provide honest, quality service that in most cases is available on the same day you call.Our mission is to provide families and businesses with the highest level of honest service in the repair of their appliances with a commitment to satisfaction.You will receive personalized customer service in a timely, efficient manner, and enjoy top-quality...

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