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301 W Lombard Street Baltimore MD 21201
(410) 685-3500
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(888) 897-0088
(410) 727-6169

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Status: Open

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What the community has to say about Holiday Inn BALTIMORE-INNER HARBOR (DWTN)

Information about this business (7)

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Guests Love Baltimore Hotel’s Central Location

From the moment you enter the newly renovated Holiday Inn® Baltimore Inner Harbor until you return home you experience all the charms that give our hometown its “Charm City” moniker. The hotel is conveniently located 3 blocks from Baltimore Inner Harbor attractions and it’s across from the Baltimore Convention Center Royal Farms Arena & Camden...

Connecting rooms, Electrical adaptors available, Sofa bed, Rollaway bed

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YellowBot member reviews (1) view all

Reviewed Business
Reviewer Name
Glenn A. Wiker
Review Date
May 05, 2009
Average Rating

Bait & switch scam - avoid

I am going to make this very clear and simple. The contract with Hotire was for a 3 star hotel. This is not what you get at the Holiday Inn. We arrived and entered the Holiday Inn parking lot. Signs says welcome to Holiday Inn. So far, so good. We register at the lobby. This is in the 3-star Holiday Inn. Very beautiful and modern and we were excited to go up to our room in this 3-star hotel. We asked for a copy of our bill. They won't give you a copy of your bill. This is not a problem because hotel manager said you will get this when you leave. We asked for our room keys then were were told he gave them to us already. He did not. He insisted he did. This was ignorant to argue with us. He made the mistake and made our start there a little uncomfortable. He finally found the keys. All was forgiven. He must have been tired and so were we and we wanted to get to our beautiful 3-star room. From this point on is when the scam begins... They hand you your room keys then direct you out of the 3-star Holiday Inn down the street outside of the 3-star hotel to this 60's/70's less than a 1-star hotel building.. We were angered immediately and in shock and when we asked about this we got grief. Other hotel guests we met were disappointed as well. This is only the beginning of the scams at this hotel. We had no choice but to stay after the long trip. We voiced our anger. The next thing is during the middle of the night they slip you an additional bill of $21 for parking at Holiday Inn paring lot. There is no mention of a fee for parking from hotel or website. Other hotels state parking fees. We arrive home to find we were charged $25 for parking. On top of all this they kept knocking on our door. 8am, 10am 10:35am even with a do not disturb. We told them to stop repeatedly.

So, there are 6 issues...

#1 - Our contract with Hotwire was for a 3-star hotel - WE RECEIVED A LESS THAN 1-STAR HOTEL (made us leave the 3-star hotel for a cheap building)
#2 - Registration Manager argued with us and insisted he gave us the room keys when he did not.
#3 - No mention of parking fee on website or from manager. They sneak this bill under your door. WE WERE CHARGED MORE THAN THE FEE.
#4 - We were charged $25 instead of $21 for parking at hotel parking lot that does not even mention a parking fee.
#5 - They refused to give us a copy of our bill.
#6 - Our stay was filled with the feeling that Hotwire had betrayed us and was not honest with this 3-star offer that we had a contract for.

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Editorial reviews from the web (2)

Editorial review from KidScore

With more than 1,500 hotels and resorts all over the globe, chances are theres a Holiday Inn Hotel or Resort near your next vacation...

For more than 50 years, this hotel's familiar green sign has signaled budget-friendly lodging for families and business travelers.

In Short
Since its 1952 debut in Memphis, Tenn., Holiday Inn has become one of the most recognized hotel brands in the world. Kids rule here: Children age 19 and younger stay for free...

Other reviews from the web (237) view all

Stayed During the 2016 Army Navy Game Weekend

Convenient Location - extremely helpful and friendly staff. Good Service with a nice touch of little extras in the lobby throughout the day....fresh baked cookies and popcorn in the afternoon and awesome hot chocolate in the evening after a cold walk downtown were perfect....will stay again for the 2018 Army Navy game!

Pleasant Stay

Hotel had great location; we were able to easily walk to everything we wanted to do.
Our room was extremely comfortable and clean. Hotel has a nice little coffee shop with a great story of how it was named. Lounge was relaxing in the evening.
Our rate was reasonable.
Great friendly staff at the desk-everyone was extremely helpful and friendly....

Great stay, good valur

This hotel is located close to where the Ravens play (sorry, not from Baltimore). I didn't have any time to do sightseeing but apparently it's in a great spot for Ft. McHenry etc.
You'll find the front desk team to be helpful day or night.
Housekeeping in the rooms is very good. Everything in the room was in working order....

Great location and good stay

Front desk staff were very friendly, and overall the stay was on-par with the Holiday Inn brand. The updates have started, so not everything has been refreshed, but no complaints with the room. Very close proximity to conferences in the downtown district, as well as Inner Harbor.


I stayed here in September I loved it , everything was walking distance , Camden Yards , Babe Ruth's home, the inner harbor, great restaurants every direction , friendly helpful staff as well, nice place I'd stay again

Business description (13) view all

This sophisticated hotel is located on the historic West side of Baltimore, Maryland. It is only one block from the Baltimore Convention Centre, 2 blocks from Oriole Park at Camden Yards and 4 blocks from the Inner Harbor. Conveniently located less than one mile from I-95 and just 8 min from the International Airport. This hotel has been recently renovated and redefined their hospitality...

Guests Love Baltimore Hotel's Central LocationFrom the moment you enter the newly renovated Holiday Inn Baltimore Inner Harbor until you return home, you experience all the charms that give our hometown its "Charm City" moniker. The hotel is conveniently located 3 blocks from Baltimore Inner Harbor attractions, and it's across from the Baltimore Convention Center, Royal Farms Arena & Camden...

Located in Downtown Baltimore, this hotel is within a 10-minute walk of 1st Mariner Arena and Oriole Park at Camden Yards. USS Constellation and M&T Bank Stadium are also within 15 minutes.

This hotel is within close proximity of Arvest Bank Theatre at the Midland and KC Roller Warriors.

This hotel is within close proximity of Hippodrome Theatre and Baltimore Grand Prix.

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