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Hatchett Home Improvement Co

Address
11725 Jefferson Avenue Newport News VA 23606
Phone
(757) 244-1777
hatchettdesignremodel.com
Average Rating
3.5
Total Reviews
(7)
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Fax
(256) 773-4379

Business Hours

Status: Closed

Sunday
Closed
Monday
7:30am-5:00pm
Tuesday
7:30am-5:00pm
Wednesday
7:30am-5:00pm
Thursday
7:30am-5:00pm
Friday
7:30am-5:00pm
Saturday
Closed

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What the community has to say about Hatchett Home Improvement Co

Information about this business (4)

Hatchett Design Remodel provides the best remodeling services in Hampton Roads. Kitchens, Baths, Siding, Aging in place, Home Additions and more. We've done it all for over 50 years.

Hatchett Design Remodel has been providing Design, Build, Light, Commercial, Kitchen and Bath, and Home Remodeling services for nearly 50 years

Our promise is to consistently provide superior remodeling/design services on time, on budget, and to make sure our clients ...have an exceptional remodeling experience exceeding their expectations. FOLLOW US: Twitter ... @hatchettdesign Instagram ... @hatchettdesign Houzz ... www.houzz.com/pro/hatchettdesignremod... Pinterest ......

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Reviews of this business (7) view all

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YellowBot member reviews (2) view all

YellowBot User
Reviewed Business
Hatchett Home Improvement Co
Reviewer Name
passionbrand
Review Date
November 09, 2015
Average Rating
1

never use this company

The situation:

I am moving from east coast to west coast. My home on the east coast is becoming a rental property once I move into my new east coast home. The bathrooms (3) in the east coast home are about 20 years old. I thought it would be nice to update them for the new tenants.

I see the hatchett commercials when I watch Jeopardy so i figured I would start with them. I called 2 months before my scheduled move date. I thought that would be more than enough time to get an estimate from at least one other company and compare notes.

Hatchett and I played phone tag for over a month. back and forth calls and no one would ever be available in the office when I would call. it became frustrating but I wanted to see the project through.

Today I finally got ahold of someone over the phone. The representative started by blaming me for the phone tag and making it sound like I should have called everyday until someone was willing to help. When the representative got on the phone his first line was that he had left "several" voicemails and that my inbox was full (untrue). Without me even having time to describe what kind of work I needed done, he told me that there was no way they would have time to take my job. Then the representative hung up on me.

I will never recommend this business to anyone nor will I ever work for them again. terrible customer service.

Business Response

We are very sorry for the miscommunication. We doubled checked our reports and have on record that this individual called on 10/27/15. Our remodeling representative reached out and had no luck of making contact. We understand how that can be frustrating, which is why our office manager gives out our remodeling consultant’s cell phone number. When this individual and our remodeling consultant were able to chat, the individual said he was on a firm 3 week time line. Unfortunately we cannot turn around a project that quickly with all the planning we do on the front end. We are very sorry for the miscommunication.

Owner replied on November 09, 2015

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YellowBot User
Reviewed Business
Hatchett Home Improvement Co
Reviewer Name
Pamela Shumate
Review Date
June 27, 2015
Average Rating
1

Would avoid if you have an older home

My mom is using Hatchett to add on a laundry room approx 7 x 15 ft. She signed the contract in late January. It's late June, and they are still not done. The painter was wretched. All sorts of surprises like cannot open the storm door on porch built. Waiting on special order storm door shorter than standard door. Cannot wait to see what they come up with to close the gap at the top.

Business Response

We are very sorry the client did not have a positive experience. We started the design (construction drawings and selections) with the client on Jan. 22nd 2015 and finalized the building agreement on Feb. 25th 2015. On the approved building agreement we have a start date of late March to mid-April with a 7 week project duration. The project started early April and we finished in June except for a cabinet door that was damaged during shipping and had to be reordered. We very much enjoyed working with Ms. Shumate. She and her family were very pleasant and we hope she gets a lot of joy in her new space.

Owner replied on November 10, 2015

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Other reviews from the web (5) view all

Average Rating
100

5 star

Average Rating
100

5 star

Business description (6) view all

Hatchett Design Remodel can be found at Jefferson Ave 11725. The following is offered: Bathroom Remodeling, Residential Contractors, General Contractors. The entry is present with us since Jan 23, 2015 and was last updated on Aug 7, 2015. In Newport News there are 15 other General Contractors. An overview can be found here.

Hatchett Design and Remodel provides the best remodeling services available in the Hampton Roads area. Kitchens, baths, siding, home additions and more. We've done it all for over 50 years. Call us!

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