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Help us make it rightI have done business with Gateway before about a year ago, and I drove my car in. This time my car wouldn't start from work, and I work half a mile from them. They could not find time to come a half mile to test my car out; and I had to get it towed. Way too much trouble for me to continue to go there.
I'm a guy and when i called before I went in asked how much a patch would be they told me $15. When all was said and done they patched my tire for free. That's a great way to create loyalty and repeat business.
I went to get four tires for my piece of s*** (MY TERM NOT THEIRS) project car. Reviewed product line with salesman, selected low cost alternative, purchased tires. Installation begins, car on lift four wheels off, four tires off rims work stops. Salesman returns purchased tire out of stock, next size up in price range out of stock has verified higher grade tire in larger size is in stock...
My family and I have taken every car we have owned, while living in TN, to Gateway. They have always been nothing but fantastic. My father used to be a mechanic and there has never been a repair or suggestion that was wrong. The staff is always wonderful. As the other reviewer mentioned, you can sometimes wait for a while, but it's because they do such great service that everyone keeps coming...
i went to gateway tire to have a simple patch done on my tire. After waiting for an hour, the gentleman at the desk asked me to come look at my tire, he wanted to speak to me. He showed me that the inside of my tire had worn "a little" and i should go and have it replaced as soon as possible but they would patch my tire. So I waited another 15 min only to have him tell me that they didn't patch...
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