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Ganley Westside Imports

25600 Lorain Rd North Olmsted OH 44070
(440) 734-2000
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Status: Open


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Ganley Westside Imports, North Olmsted, OH. 1.4K likes. First on the North Olmsted Auto Mile! Are hours are to the right of this about box, but our website never closes! or give...

Ganley Westside Hyundai is located at the address 25600 Lorain Road in North Olmsted, Ohio 44070. They can be contacted via phone at (440) 734-2000 or via fax at (440) 734-9302 for pricing, hours and directions.

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Reviewed Business
Ganley Westside Imports
Reviewer Name
Review Date
August 21, 2015
Average Rating

Sorry Folks - Not all good. I give 0 stars

After what was a lengthy and arduous process, I bought a 2015 Sonata from Ganley Westside. I was sealing the paint two days after taking delivery and found a ding in the hood paint and a small dent above the passenger door. I told the salesman about the problems in a couple of phone calls which I made about obtaining floor inserts ( which by the way were never obtained.) The salesman told me on 2 occssions they would deal with those when I brought the car in for the first oil change and check-up. As a low mileage driver, it took some time to accumulate the necessary miles on the vehicle. I took the car in for the first oil change, specifically pointed out the two problems with the car to the service personnel. While waiting for the car to be serviced, I also spoke to the salesman. Although purposely nebulous as to what was to happen, I was told that Sales would have to deal with the issues since it was delivered that way and that they would contact me. I was never contacted, so after many emails and several phone calls, I finally spoke to the Sales Manager. He told me that they have a system that assures that no vehicle is ever delivered that is not 100% ( inference - I was being disingenuous ) and that the dealership was not responsible. He told me to contact Hyundai, which I did. Not withstanding they customer service and satisfaction hype they spew in their tr-weekly emails, Hyundai simply repeated what the dealer said and told me too much time had passed. There has been no attempt by either organization to determine what happened or to address my issues.
Obviously the tactic was to delay and delay any way possible so that I would go away as the defects were indeed very small. As legitimate or illegitimate as that may be, worse yet was the inferences by both organizations that I was lying about the damages. As a customer service professional for 20 years, clearly these companies talk the talk but totally fail to walk the walk.

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Other reviews from the web (93) view all

Average Rating

Arrived for appointment to get a price and trade-in offer after a previous test drive. I was told salesman would be a few minutes. After 25 minutes, I asked for a cup of coffee and was told that the coffee was for employees only!! After 35 minutes salesman appeared with an offer. I told him that he would have to do …

Average Rating

Second service visit for routine service for my new Subaru. Used the walk-in service yesterday. It was even faster and more efficient than my first regularly scheduled visit. Friendly,...

Business description (10) view all

Volkswagen Automobile Dealers

Ganley Westside Hyundai is located at 25600 Lorain Road, North Olmsted, OH. This business specializes in Used Car Dealers.

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