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FRESHEN UP

Address
2100 Aluminum Ave., Suite 107 Hampton VA 23661
Phone
(757) 499-7100
freshenupinc.com
Average Rating
2.5
Total Reviews
(3)
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Business Hours

Status: Closed

Sunday
Closed
Monday
8:00am-5:00pm
Tuesday
8:00am-5:00pm
Wednesday
8:00am-5:00pm
Thursday
8:00am-5:00pm
Friday
8:00am-5:00pm
Saturday
8:00am-12:00pm

Additional Info

Payment Methods

  • Visa
  • MasterCard
  • Cash
  • Check
  • Debit

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Quality Work | Exceptional Prices

Freshen Up provides high quality residential and commercial cleaning services at exceptional prices.

Trained technicians can clean carpet, area rugs, air ducts & dryer vents, tile & grout, and upholstery. We also provide 24/7 water water extraction and carpet drying services.

Freshen Up serves the Hampton Roads communities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, Suffolk, Virginia Beach and Williamsburg.

What the community has to say about FRESHEN UP

Information about this business (5)

Call Today to Make an Appointment!

Freshen Up is located at the address 2100 Aluminum Dr in Hampton, Virginia 23661. They can be contacted via phone at (757) 499-7100 for pricing, hours and directions. Freshen Up specializes in Roofs, Kool Aid Stains, Industrial.

Freshen Up provides Structural Drying, Treatments, Smoke Removal to it's customers. For maps and directions to Freshen Up view the map to the right. For reviews of...

Freshen Up provides high quality carpet cleaning at exceptional prices in communities throughout the Hampton Roads area. For just $65 we can clean up to four rooms in your home. Additional rooms are just $10 each and stairs are just $10 per flight. There is no charge for cleaning your hallway! We can also clean your area rugs in our facility for just $55 for rugs up to 6' x 9' and $75 for rugs...

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Reviews of this business (3) view all

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YellowBot member reviews (2) view all

YellowBot User
Reviewed Business
FRESHEN UP
Reviewer Name
audiokraze
Review Date
July 25, 2016
Average Rating
1

Terrible customer service. Cancelled an appointment less than 30 minutes ahead of the scheduled time.

Absolutely terrible customer service. Freshen Up cancelled an appointment without any more notice than calling less then 30 minutes ahead of the scheduled appointment time and saying they could not perform the scheduled work because they were missing their equipment.

I had scheduled an appointment on Tuesday July 5th for a full apartment (3+ rooms) carpet cleaning to be done on Friday July 8th. At the time of scheduling I had informed Freshen Up that we were moving out on the 9th and therefore the carpets needed to be cleaned on the 8th as the movers were scheduled for the 7th. After talking to a female employee about scheduling and what need to be done I was told everything was good to go and Freshen Up would give me a courtesy phone call about 30 minutes before arriving on Friday.

Everything appeared to be on schedule, as much as I could know, going into Friday morning. The entire apartment had been thoroughly cleaned out, all furniture removed, in expectation of Freshen Up's arrival. As the time ticked closer to the schedule appointment time I waited patiently for Freshen Up's call to tell me they were on the way. With a little less then 30 minutes to go before the appointment time my phone rang. Expecting this to be the "we're on the way" from Freshen Up I quickly answered. Unfortunately, those were not the words that were spoken, instead a driver for Freshen Up informed me that he had not been able to get the equipment needed for the carpet cleaning, supposedly somebody else had kept the equipment longer than expected, and therefore they would be unable to keep the appointment. My favorite bit from his apology for the inconvenience was when he said "Please don't blame me. I'm just the messenger. Please contact the office to find out what can be done." After this call, being completely blind sided by this last minute cancellation and knowing that I had to get the carpet cleaned that day, I frantically called Freshen Up to find out what was going on. When I got through to Freshen Up I informed the employee of what was going on and she apologized and said she would get right on it and call me right back after finding out what had happened. After 20 minutes of waiting by the phone, I still had not received a call back I called Freshen Up again. This time I got another employee at which I repeated my situation and was agin told I would receive a call within minutes. 30 minutes later no call back. At this time, being in complete desperation mode I started calling every other local carpet cleaner I could locate and finally after almost an hour of being told "no availability" and "too short of notice" I finally was able to schedule with Stanley Steamer who though cost more than twice as much as Freshen Up's quoted price did actually show up, on time I will also add, and do the work.

To conclude, Freshen Up seemed like a great deal with the price I was quoted but in the end it was all for nothing as they did not even have the decency to call me back after cancelling on me at the last minute. Very disappointed with Freshen Up to say the least.

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YellowBot User
Reviewed Business
FRESHEN UP
Reviewer Name
tonya mcewen
Review Date
October 08, 2013
Average Rating
5

Fantastic job

The service and the Tech (James) were GREAT! My couch came out fantastic ...I am VERY happy with the service from FRESHEN UP and the price was much lower than anyone else. I have used other companies in the past but never again.....

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Other reviews from the web (1)

Average Rating
20

Do NOT use this place! Would give negative five stars if that was an option. Had a stained area rug picked up for cleaning. I was told it would take about a week. After a month of waiting, I...

Business description (3) view all

Freshen Up has served the Hampton Roads area since 2006. We use the hot water extraction cleaning method. Our cleaning units are all truck mounted and create 230 degree steam to both clean and sanitize carpet, upholstery and hard surface floors. Our cleaning technicians are all IICRC certified. We are equipped to remove a variety of stains, including pet stains, and treat odor problems...

Freshen Up is located at 2100 Aluminum Ave, Hampton, VA. This business specializes in Carpet Cleaning and Fire & Water Damage.

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