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Firestone Complete Auto Care

Address
1100 E Thousand Oaks Blvd Thousand-Oaks CA 91362
Phone
(805) 261-3486
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Average Rating
3.5
Total Reviews
(12)
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What the community has to say about Firestone Complete Auto Care

Information about this business (5)

Our skilled technicians are ready to serve all of your vehicle needs. From tires, auto service, brakes, and alignments, it?s a one stop shopping experience. Call or make an appointment online today.

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

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Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires...

Reviews of this business (14) view all

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YellowBot member reviews (2) view all

Reviewed Business
Firestone Complete Auto Care
Reviewer Name
paul
Review Date
July 08, 2010
Average Rating
1

This company sucks

I took my truck in for rear tires and allignment. After I got it back the allignment was fine. The first time I had to make a quick stop I heard a loud pop from the front right side and then the truck started pulling real bad to the right. I took it back and they called me and told me that I needed new tires on the front as well. I told them I work on cars too and its the allignment not the tires. They insisted its the tires and refused to check the allignment. Aganst my better judgement I had them put front tires on it and when I got it back they had realligned it. It drove fine for 2 days until I made another hard stop and heard a similer noise from the front left side and the truck started pulling hard to the left. When I took it back to them the guy tells me it cant be the allignment and its something else. They tried to tell me I needed new tie rod ends and thats why it was pulling. I went back and demanded my money back for the allignment and they tried to refuse. After arguing with the guy for 20 minutes they refunded my money and I took it to a different shop up the street. They alligned it and its been working fine since. Bottom line, dont use firestone. there idiots and will take advantage of anyone they can.

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Reviewed Business
Firestone Complete Auto Care
Reviewer Name
AA
Review Date
February 04, 2010
Average Rating
1

Crashed my truck, made me pay, and more

They crashed my truck on a test drive (I had only brought it in to have a tire replaced and my tires balanced!) Ron, the manager, asked me where I wanted my truck towed to- they had crashed it so badly that my truck was no longer drivable. Before I left the store, Ron made me pay for the service they did on my truck! I paid, stunned, but thankfully I was reimbursed a few weeks later when it was decided my truck was totaled. When I went to see my totaled truck, I was even more amazed to see that they had put the spare tire BACK onto my truck when they had done the work I had paid them to do!! Furthermore Firestone stopped paying for my rental car and did NOT notify me of this. Enterprise rental car called me when they noticed the change, because THEY have great customer service, and they knew I was having problems with Firestone. I was so thankful for Enterprise.

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Editorial reviews from the web (1)

Editorial Review by Citysearch Editors

Offers complete automotive work including brake replacement, tire rotation, transmission service and more. Sells Bridgestone, Firestone, Dayton and Lemans brands.

Other reviews from the web (12) view all

Great Service

Average Rating
60

I called to schedule appt...brought it in next day, very friendly...completed in less than 2 hrs...Tires shined...great job.

Oil Change Coupon

Ask for David, very helpful and great prices for tires. Oh and open til 6 pm

Pleasant and easy

Average Rating
80

I was referred to Tire Buyer by my dad, a mechanic who lives in Ohio. There were lots of options and they delivered my tires to Firestone in Thousand Oaks for free within less than 48 hours. The staff was friendly and helped answer all of my questions about my spare tire and alignment. Prices were better than other places in the area. I would go there again.

Wonderful experience

Average Rating
100

I highly recommend using Firestone in Thousand Oaks for all of your vehicles needs. Jackson who was running the show knew almost everyone customers names as they walked into the store. Which to me means that customers trust Firestone and continue to bring their vehicles there for service. They are alos very reasonably priced and I will be returning in the future.

Business description (3)

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Tire Dealers
Brake Service & Repair

One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

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