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Firestone Complete Auto Care

Address
103 W Main St Richardson TX 75081
Phone
(972) 892-3329
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Average Rating
3
Total Reviews
(7)
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Toll Free
(800) 367-3872

Business Hours

Status: Open

Sunday
Closed
Monday
7:00am-6:00pm
Tuesday
7:00am-6:00pm
Wednesday
7:00am-6:00pm
Thursday
7:00am-6:00pm
Friday
7:00am-6:00pm
Saturday
7:00am-6:00pm

Payment Methods

  • Visa
  • MasterCard

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What the community has to say about Firestone Complete Auto Care

Information about this business (6)

Our skilled technicians at your Richardson, TX Firestone Complete Auto Care are ready to serve all of your vehicle needs, keeping your car newer longer. From tires, auto services, and brakes, to alignments, transmissions, and batteries, your Firestone Complete Auto Care is your total car care company! You can drive easy with our Fixed Right Promise, too. We promise your car will be fixed right...

Firestone Complete Auto Care

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

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Reviews of this business (19) view all

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Overall review sentiment

Score
75%

Top 3 sentiment words

customer
Count
1
Score
100%

Overall review sentiment

Score
75%

Rating distribution

5 stars
2
4 stars
2
3 stars
0
2 stars
1
1 star
2
No rating
12
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YellowBot member reviews (3) view all

YellowBot User
Reviewed Business
Firestone Complete Auto Care
Reviewer Name
Jay
Review Date
July 28, 2011
Average Rating
1

Poorly Managed

My "04 Suburban went in for A/C service in early July, 2011. They first ignored the research we had done online that indicated what the problem turned out to be, and changed the A/C control unit. After payint $475 for that, they figured out they neither had the expertise, nor the tools to re-program the unit at the shop, and referred me to the Chevy dealer.

The dealer found the problem to be the exactly what my own research found (temp. door actuators), and replaced them (pretty darn expenive). The dealer then commented that Firestone should have never touched the control unit, and I should get my money back. When following up with the shop, the Managing Partner had zero interest in either: a) keeping a customer; b) offering an apology; c) admitting that they could have handled things differently.

Most troubling was that the manager made zero attempt to compromise and make a good faith effort to address my concerns. A free oil change would have done the trick... but he was perfectly happy to send me down the road. Don't invest your money here.

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YellowBot User
Reviewed Business
Firestone Complete Auto Care
Reviewer Name
ballsl
Review Date
January 19, 2010
Average Rating
4

happy customer

I am a retired engineer, and I know quite a bit about cars. I also am a skeptic when someone tells me my car needs something I didn't know about, and I demand proof. I have two high-mileage cars that I have been taking to these guys for service and repairs for 4 years, a Mustang V6 and a Honda Accord. In ALL instances, they have been courteous, accurate, and reasonably priced. Once, when I had a mis-firing cylinder on the Mustang, they worked on it for 2 hours and didn't charge me anything, because they couldn't find the cause and they couldn't fix it ( it later was found to be a squirrelly fuel injector that tested good but really wasn't). I recommend them highly, from lots of experience. (Jan. 19, 2010)

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YellowBot User
Reviewed Business
Firestone Complete Auto Care
Reviewer Name
James Hansen
Review Date
June 14, 2009
Average Rating
2

Not reliable for state inspections

Took two different cars there for inspection and had problems both times. Had to take the first one back twice for re-inspection because they didn't disclose all the problems the first time. With the second car, I dropped it off at 10:30am and they told me it would be ready by 1:30 and it wasn't ready until 4:30. In addition the service technition did not set the emergency brake (manual transmission) and left sweat stains all over my windshield. While I was in there this second time I noticed that there were several people bringing their cars back because the repairs were not completed correctly the first time. If you like Firestone, I would suggest looking for a better location in the area.

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Other reviews from the web (16) view all

Ok reasonable

Average Rating
80

The installation was good but since they are busy had a long wait time and installation

Great

Average Rating
100

Fast. Kind and very helpful. Tte only thing I think maybe to improve is the installer noticed I needed another battery and I wasn't able to purchase new. B I would have thought as a courtesy they could have did what my husband did at least clean the battery anyway they did what I needed them to do install tires

Business description (2)

One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more

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