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Eyemart Express

Address
5775 Airport Blvd Austin TX 78752
Phone
(512) 452-2414
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Average Rating
2.5
Total Reviews
(10)
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What the community has to say about Eyemart Express

Information about this business (3)

Eyemart Express in Austin provides designer frames and prescription eyeglasses at great prices. We are located Next to Spec’s across from Wendy’s. There is an eye doctor next door so you can get your prescription and glasses in the same day in most cases. We offer perscription designer frames, progressive lenses, sun glasses, and safety glasses for men, women, and children.

Eyemart Express is an eyewear company. As an optical retailer, Eyemart Express understands the importance of offering quality products that can help the customers. The customers can benefit from both well made products as well as from the advice of well trained professionals and eye consultants that can offer them the needed care.

Tags

Eyewear
Lowest Price Guaranteed
Brand Name Frames for Less
Thousands of Frame Styles
One Hour Service
Quality Eyewear In About One Hour for Less

Reviews of this business (18) view all

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Overall review sentiment

Score
57%

Top 3 sentiment words

customer
Count
1
Score
100%
staff
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1
Score
100%
frames
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1
Score
0%

Overall review sentiment

Score
57%

Rating distribution

5 stars
2
4 stars
1
3 stars
0
2 stars
2
1 star
5
No rating
8
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YellowBot member reviews (1)

Reviewed Business
Eyemart Express
Reviewer Name
Lauren
Review Date
October 15, 2007
Average Rating
1

Rude and Unprofessional!

I just wanted to share my experience from today with any others considering a purchase from this store, for I feel they are unworthy. I went in today to Eyemart with a plan. Upon entering, there were two employees assisting the only other two customers in the store. So I quietly picked out the frames I wished to purchase and waited patiently for the next available employee to assist with my order. One of the workers finishes with his customer and immediately retreats to the backroom without offering any help. Keep in mind I had been waiting approximately 20 minutes by this time. I let it slide and decide to wait for the only remaining salesman on the floor to finish with his customers. A few minutes later, another couple enters the store and the salesman immediately offers his help (still not acknowledging my presence). That's where the line was drawn. I refuse to pay people who are overtly rude and ignore my presence, while immediately acknowledging the presence of others. Overall, the worst customer service I've ever encountered!

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Other reviews from the web (17) view all

The General Manager, Dorothy Napier, is absolutely terrific. I just got 2 pairs of glasses there for $100. Dorothy will treat you right. I had a problem with the prescription that I got from the optometrist next door (whom I can't recommend) but Dorothy fixed the issue. If you are senior management at Eyemart reading this, you have a great employee in Dorothy. Make sure you do everything...

Best price in town

Average Rating
100

I tried eyemasters or vision works what ever there name is now and they wanted to charge me over 419 for 1 pair of glasses. This is my first pair of glasses and I did not even know what i was buying. I did not purchase them cause they were a little pushy. One of my employees in the IT department got new glasses and they looked really cool and he said he purchased them at Dr Barnes Eyemart, the one by Airport. I am glad I got my glasses at Eyemart, they were very friendly but more importantly they explained what I was purchasing and went over how to use my new no line glasses. And not...

Best price in town – I tried eyemasters or vision works what ever there name is now and they wanted to charge me over 419 for 1 pair of glasses. This is my first pair of glasses and I did not even know what i was buying. I did not purchase them cause they were a little pushy. One of my employees in the IT department got new glasses and they looked really cool and he said he purchased them at Dr Barnes Eyemart, the one by Airport. I am glad I got my glasses at Eyemart, they were very friendly but more importantly they explained what I was purchasing and went over how to use my new no line...

EYEMART EXPRESS

Average Rating
80

My experience with Eyemart Express was a pleasant one! I went to the office in Memphis, TN on Poplar. First you go to see a doctor & pay $65 for the eye exam...not sure if there's a different charge if getting contact lenses. Very nice people. In fact, this was the most thorough exam I've ever had.
Then the tricky part comes in when you go to pick your glasses out. Of course they want...

One price over the phone, higher price when you get there!!

Average Rating
20

I called both the Highland and the Stassney/I35 locations for pricing on having new lenses fitted to my own frames. I was told there was a $10 fee for customer supplied frames. Fair enough! When I got to the Highland Mall store they told me the price was $20 because I had ""designer frames."" When I objected to the bait-and-switch and informed them that nobody had asked me if I had ""designer"" frames their method of dealing with it was to evict me from the premises. At age 63 this was a new experience for me. I went to the Round Rock location and explained the entire situation and...

Business description (3)

As one of the country's Top 10 optical retailers, Eyemart Express is the only retailer with a lens lab in every store that makes 90% of glasses the same day. We have a selection of more than 2,000 frames, including designer brands and safety eyewear. We offer everyday 2-pair specials on single and progressive vision lenses. And at our online store, you can shop for prescription and...

Eyemart Express can be found at Airport Blvd 5775. The following is offered: Opticians. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Austin there are 9 other Opticians. An overview can be found here.

Customers can try the services offered by Eyemart Express in their location in Austin on 5775 Airport Boulevard, Suite 400 or can select some products and try them on at home, free of charge. The glasses available at Eyemart Express have different frames, are made from different materials, have different shapes and styles, all these so that every customer can find the most fitting pair of glasses.

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