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Help us make it rightOur patient has been receiving a generic medication since 1996. Recently, a "Dispense as Written" prescription was submitted to Express Scripts for this patient. The patient received the name brand medication at a cost of $165 whereas the generic would have cost $10.50. Upon calling the pharmacy, the patient was told that they would not accept a return of the medicine. When the patient asked...
If the Name Brand cost $165 and the generic would have cost him only $10.50, why would the voucher only be for $42?Then if the prescription was written for "Dispense as Written", what was "written"? Was it forthe Name brand or the Generic? Did you verify that they did not send you a letter of inquiry? How do you know that it wasn't sent and someone in your office just misplaced it..or ignored...
Express Scripts is located at 5450 N Riverside Dr, Fort Worth, TX. This business specializes in Drug Stores and Pharmacies.
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