Status: Closed
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Help us make it rightWe are a full service technology store, we offer Clear, Vonage, service and device support. Cell...
Bought the latest Samsung phone. A Karrina chick informed me that you can't use any other chargers with the phone except a Samsung phone. She then KNOWINGLY sold me a charger that was a Samsung Cord but an Apple iPhone head. This is a big NO. This can cause damage to any phone. It has to be both a Samsung cord and head. Im not familiar with Apple phones so I did not know until a few co-workers told me by how it looked and how slow it was charging. I called Samsung's 1800# & asked them, and they confirmed that it is in fact the incorrect charger and it can definitely ruin a phone. I explained this to Elite, yet all they cared about was the money. She wouldn't even admit to her mistake, nor would she even apologize for selling me the wrong charger for my phone. Extremely cold hearted and ruthless. Wouldn't give me a refund because it was past the 7day policy, EVEN THOUGH it was her fault and she told me the wrong information JUST to get a $15 sale! I told her what steps I was going to take, but no f*&^ were given. Apparently they don't care about the business reputation AT ALL. As long as they take advantage of you and try to pull one over on you, they will. They think they can get away with bad customer service because they're privately owned, so they will try to pull a fast one on you.Be careful going to Elite. They don't value customers, your opinions, your feelings, your customer service. All they care about is the money and could care less about their customers. As paying customers, we deserve better. We deserve to be treated with respect. We deserve to give a business our money that wants our business.
Horrible customer service took me 2 weeks to grt my phone because they keep sending wrong phone the manger even took my out of town which is very unacceptable will never recommend anyone no one should have to experience anything like this especially when your spending you money for an item
Got the Note 4, staff was very helpful and friendly
Bought the latest Samsung phone. A Karrina chick informed me that you can't use any other chargers with the phone except a Samsung phone. She then KNOWINGLY sold me a charger that was a Samsung Cord but an Apple iPhone head. This is a big NO. This can cause damage to any phone. It has to be both a Samsung cord and head. Im not familiar with how Apple phone chargers look, so I did not know until...
I took my note 3 and they lost my otter case, it has been over a week now and I have yet to hear back from them. I'm disappointed
5 star
We are a full service technology store, we offer Clear, Vonage, service and device support. Cell Phone services such as sales, flashes, unlocks, and repairs. Computer Services, sales, and repairs.
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