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Help us make it rightAbsolutely terrible! Deceptive customer service (if you can even call it that), I was months without working phones and they just kept promising that oh yes, we see the problem, we'll get that fixed right away. Then oh yes, we just mailed out a new box for your phone. All lies. Finally I cancelled after several months of that (in February) and they are still trying to charge my credit card in June after letters, emails, phone calls. You can't get through to anyone above the unscrupulous ""customer service"" people, and it's just a horrid experience!
This company has zero customer service and is a joke! I would not recommend this company to my worst enemy! The service hardly works and even though it doesn't work they do not want to give you credit. I have never gotten such a run-around with any service provided company! After talking with a supervisor, I asked to talk to his boss and Dustin told me I couldn't talk to him and wouldn't...
I will bet my life that the one good review here is from an employee. Who updates company contact info in a review? That review is just as fake as the so-called service they provide. Terrible service, too slow to even watch a thirty second YouTube video, and smug customer service people who will try to blame the slow speeds on your equipment. They need to be reported to the internet police. I wish I could give them negative stars. If the gas company worked like digis, we would all freeze solid in the winter! And they would still bill you!
I never write reviews but I am writing this in hopes to save other people from the nightmare that is Digis Networks. We switched to save money, but it has taken us 3 1/2 months, yes MONTHS, to port our home number. In the meantime we have had to keep paying our old company to keep our number. Digis told us that it would take 20-30 days. In addition, they wanted to charge us a monthly fee for our home phone, even though they have screwed up porting it for 3 1/2 months. I had to fight with them on that.
As for their internet service, it is awful. About 1/3 of the time, it stalls when you go...
Digis is a company that hides what you're getting into until you experience it. They simply suck. The internet they provide is cheap but you will find out why later on. If you ever watch any movies or music over the internet, this company definitely isn't for you. They set low monthly limits of downloads so at the end (or even to the middle) of the month, your internet goes ridiculously slow. I had to end up upgrading to the 12 mpbs plan which offered a higher download limit. It not only couldn't reach its promising speed of the plan, but slowed down drastically. Probably because of my...
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