Status: Closed
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Help us make it rightI have a hard time doing a comprehensive review of this place because the Pho is simply delicious and it is with effort that I refrain from ordering it just to try something else. That said, I have managed a few items such as rice paper rolls, which are delicious; firm and flavorful rice vermicelli with wonderful hints of mint,...
I love Vietnamese food and have spent several months traveling around Vietnam eating in all kinds of dives and fancy places. We also travel frequently through Springfield and have tried most of the Vietnamese restaurants in this area with varying degrees of satisfaction. Tucked away as it is, we came across Soc Trang Vietnamese quite by happy accident. We started...
I've called this company a few times to order food, and Delivery Express usually took about 45 minutes to an hr to deliver the food, and added a $10 fee in to the cost of the food.The website also has an option where you can order and everything online. I tried using this option tonight, and everything seemed to be fine at first, was brought to a page that said "confirmation", it had all my information and everything. So I waited for my food, expected a confirmation call just to be sure, but never got one. It seemed a little sloppy to me on their part, but I just figured "Oh well", and continued to wait. Ended up waiting more than an hour and a half, before I got fed up and called. The person then told me the order had never come through on their end, which surprised me, seeing as how I had been brought all the way to the confirmation/delivery page. The woman I talked to told me that the page was supposed to have a phone number at the top that I was supposed to call if I didn't get a confirmation call within 10 minutes. Of course, this wasn't on the page at all, or I would've called a lot sooner.So I gave my order again over the phone, and politely asked if they could give me a discount for my trouble, and was told they couldn't.I asked to speak to the manager, and was told the same thing.All in all, I waited a total of 3 hrs for my food, and had to pay fullprice which was almost $20 plus the $10 'delivery fee'. I won't be using Delivery Express again, and wouldn't recommend
Managers who represent companies, need to act like professionals and stop acting childish. A seat is a seat you don't own it.............grow up!
Delivery Express delivers for many restaurants in the Springfield area. I've used them when I ordered from Liquoris and they were timely an...
Delivery Express offers an American cuisine. Expect the average entrée to cost under $8.
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