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If you want to deal with the most incompetent people in the industry, hire Creative Blinds. First, we made an appointment with a sales person in the Katy Freeway location and he was a no show for our appointment. We decided to try the Kirby location. The manager was nice. She came out to our house and recommended Oakhurst Shutters. We ordered window treatments for our entire house from Creative Blinds, including Oakhurst’s custom plantation shutters.
A representative from Oakhurst came out to measure our windows so that they could custom make our shutters. When the shutters finally arrived, the majority of them did not fit our windows. We called the Creative Blinds manager. It took Creative Blinds weeks and multiple follow-up calls from our end to get back to us. Finally, the Vice President of the company, Joe, called us back. He set up a meeting with himself, the manager, an Oakhurst representative and us. On the day of the meeting, he called me to cancel. After much cajoling, the meeting occurred. A second installation date was scheduled.
Now, all of the shutters are in but they are not closing properly. Again, we contacted Joe and it has taken him weeks to get back to us. At this point, we do not want to schedule another appointment (seven in total) to fix the problems they caused.
Bottom line, my husband and I wasted a significant amount of time and money trying to work with this company. We have spent more than $11,000 with them. They do not understand customer service. When things go bad, you cannot count on them.
I have never written a review on any vendor. This company is the worst one I have ever worked with. DO NOT WORK WITH THEM. You will be sorry.
I have known and trusted George Dubiecki for years. He owns a west side Carpet service that added a Hunter Douglas window treatment showroom a few years ago. Once George has served you you will always go back. The quality of his service and follow through after care is first class.
George knows how to do it right. He is personable and funny.
Dr Neil McLeod DDS
DENTISTRY THAT LASTS...
First, we made an appointment with a sales person in the Katy Freeway location and he was a no show for our appointment. We decided to try the Kirby location. The manager was nice. She came out to our house and recommended Oakhurst Shutters. We ordered window treatments for our entire house from Creative Blinds, including Oakhurst
10 weeks and still waiting for my custom Plantation shutters for 4 average-sized windows. Payment in full has been made. It's ridiculous. They make the shutters in China, it takes forever to...
The intial outside salesperson that was to come measure & advise what his company could do was a day late due to an in-house mix-up. Next, the people who make the final measurements didn't want to come for 3-5 days. Delay upon delay was already piling up. It's been 61 days now, still no blinds. Payment was made in full up front. Promised delivery dates have not been met. Still no blinds. Draw your own conclusions.
In ShortForget about asking the neighbor for a cup of sugar--this corner store aims to sell all those last-minute necessities and more. Milk, magazines, home cleaners, cigarettes, lottery tickets and seasonal items like firewood fill the all-hours, florescent-lit aisles. The store also serves prepared foods, from grilled hot dogs to bakery-fresh cookies, while famous frozen drinks called...
Whol Window Treatments & Area Rugs
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