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Help us make it right0 stars for sure!!! BUYER BEWARE!!! These people (if you can even call them people) are CON-ARTISTS. DO NOT GO HERE!! Don't just think because you are a good little Mormon, and you pay your tithing, that nothing bad will happen to you. If you want quality just pay for it and don't be fooled by their cheap prices. YOU DEFIANTLY GET WHAT YOU PAY FOR!!! DO YOUR RESEARCH, RESEARCH, RESEARCH!!! My husband and I dealt with Rene and Dave Payne. Dave was very nice to my husband when talking about and making the custom engagement ring. But after that we became a burden when we came to look at wedding bands. We were a complete inconvenience to both of them, and they couldn't remember us from just seeing us a week prior. WOW! Great customer service. NOT! don't worry it gets better..... So We get married and go on our way and certain things happen to make us wonder what kind of rings we got out of this hobo shack. Well, we were right. After reading about their antics online and taking the rings into two different PROFESSIONAL jewelers (who are expert gemologists). They told us we did not get what we paid for. So we called dave and demanded a full refund. He refused multiple attempts and even lied about his whereabouts. haha. seriously? So we are on the move to get these clowns out of business. He tried to tell us he would sue for defamation of character, but the funny thing is that it has to be a lie to be defamation...and...who lied?...oh yeah that was DAVE and RENE!!! funny how Karma comes around to bite you right in the jewels! ALSO --- this place has been re-named about 5 times, Payne diamonds being one of the names. This tells you that they have been running from a past for quite a while. What are WE going to do?? while they pray on young students and couples in the heart of Provo??? Takin names and kickin A@#!!!
If you guy are wanting a place to do a custom design of your choice, DO NOT COME HERE! I have never been so disappointed in a company as I do with this one. They do not return or follow up with you as far as the progress of your ring! I had to keep calling them to remind them to send me pictures of the rendering through email so we can see the progress they were making. I went to their store...
At first I was really impressed on how willing they are to work with you, but as time went on and after I had purchased my rings, I noticed they kind of throw you to the wind. The first time I went back was to get our rings cleaned. They took it and said it would take about a week or less to do that. Of course it took about a month or so to get my wife's ring back and mine longer cause they...
A couple weeks after having my great-grandmothers antique diamond ring "resized" at Custom Ring Design, the stone became loose in its setting. I took it in to another jeweler to look at, who informed me that the stone was no longer a diamond, but had in fact been replaced with a cubic zirconia. (I had had the ring looked at before by a jeweler in my home state, and the stone was in fact a very...
Our time spent with CRD was by far the best, and would recommend to all. We know their are split reviews but their is always to sides to each story and most retail stores cannot comment or add their side to the situation. I could write about the bad experience I had at other stores but choose not to. Instead to let you know that after going to almost all the stores and actually loosing money...
My time with Custom Ring Design was the easiest and most fair in Provo. I had a previous Engagement from another local jewelry store. As I tried to return is for store credit my only options were to double my purchase price from 2500.00 to 5000.00 if I wanted to work with them, or they offered to buy it back for 800.00 totally dishonest. Custom Ring Design was willing to trade it in, even...
Our goal is to find the best possible price for your diamond and jewelry--both in the choice of diamond and setting. We will give you the information about our inventory on-line, but we know you would feel better about the diamonds in which you are interested if you could physically see them. As a local Utah vendor, we offer you the added benefit of being able to come to our store to see the...
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