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Crate & Barrel

35 Oakbrook Ctr Oak Brook IL 60523
(630) 572-9199
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(512) 759-0040

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Status: Closed


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Information about this business (2)

For furniture, home decor, gifts, housewares, registry items and more, visit Crate & Barrel today and look no further for style.

Crate & Barrel is a retail household items and kitchenware store with more than 145 locations and 7,000-plus associates in the United States. It also offers it products through catalogue and Internet divisions and has launched a children s furnishings company. The company sells a variety of products, including dinnerware, flatware, drink ware, dishes, table linens, kitchen accessories, gourmet...

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YellowBot member reviews (1)

YellowBot User
Reviewed Business
Crate & Barrel
Reviewer Name
Review Date
July 19, 2012
Average Rating

Bugs inside our furniture!!!

We recently found Lyctid Beetles inside our Basque Honey 69'' Media Console starting to hatch and coming out destroying the back of the furniture and making a mess ( fine talcum powder-like frass coming out of tiny round holes in the wood ). We did our research and found that wood was not properly prepared and stored. Lyctid beetles are typically introduced into a home as eggs or larvae in wood that has been improperly stored or dried. They have a relatively short life cycle and an infestation can spread to unpainted wood surfaces within a year or two. The female lays her eggs in the pores of the wood and if these pores are filled with a paint or stain, the wood will not be susceptible to infestation.
That's so ironic that the piece of wood that has sticker " QUALITY INSPECTED " is full of tiny tunnels through the wood. Additionally, every time I wipe the dust off, damp cloth is getting brown from the stain!!! I called Crate&Barrel customer service telling about the problem to exchange our tv console. (One lady said she is surprised because they had this problem only with furniture imported from Indonesia... ) They showed us two new Basque Honey Media Consoles but the color was different than the one we have! We really wanted to like it but yellow honey doesn't match our other cognac honey color furniture...

We are very disappointed because we have thought that Crate and Barrel makes quality (and you know that not cheap ) items. We lost our time getting to CB distribution center, time on the phone (every time it was very hard to get to talk with someone who would actually help with this issue - even when I said the name of the person I was talking to before). You can imagine what we were going through. As an unsatisfied customer I asked if they can offer us at least a discount for the another purchase in future (ex. for console from other collection) as a compensation. They said they can give us only 10% off... For comparison, Bed Bath and Beyond gives 20% off constantly with no reason.

We will never buy again anything from Crate&Barrel (and we used to spent a lot there). As a huge furniture chain they don't care anymore about customers, products they sell and to provide good customer service.

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Editorial reviews from the web (1)

Home-furnishings wonderland stocks contemporary housewares for tabletop, kitchen, living room and more; in-store and online registry makes gift giving easy.

In Short
This specialty-housewares chain offers an enticing mix of seasonal and year-round goods: kitchenware, bone china and earthenware dishes, bath accessories, throw pillows,...

Other reviews from the web (8) view all

Average Rating

A friend registered for her wedding here, and walking in I immediately wondered why I'm not engaged yet. I had ordered from her registry online for store pickup, and the process was really easy. I walked in and there were a number of employees around ready to help me. The store excels at packing …

Average Rating

I just LOVE Crate & Barrel!!! I went to the Oakbrook location, and wanted to pick up the "Chilly Candle Holders", cuz I saw it in their Christmas Catalog...however, they were all out. :( So I just placed the order online and it says that they were on back order. However, I believe after placing the …

Business description (5) view all

Shop Crate and Barrel to find everything you need to outfit your home. Browse furniture, home decor, cookware, dinnerware, wedding registry and more.

Crate & Barrel can be found at Oakbrook Ctr 35. The following is offered: Home & Garden Supplies. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Oak Brook there are 4 other Home & Garden Supplies. An overview can be found here.

Tips about this business (2)

Know Before You Go: Many stores also carry furniture. Check online or call ahead for availability.

Know Before You Go

Many stores also carry furniture. Check online or call ahead for availability.

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